Senior Manager, Customer Engagement Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Develop and deliver digital enhancements to Visa Airport Companion to support Core CEMEA-wide benefits program in the travel and lifestyle ecosystem

  
  

• Lead engagements with internal CEMEA, Global, functional, market teams and strategic partners and drive cross functional activities to introduce new Affluent products and benefits

  
  

• Own and approve the release of all development work for the Visa Airport Companion

  
  

• Define and manage product vision, roadmap, and growth opportunities. With the vision, focus on seamless execution of refined requirements in partnership with stakeholders

  
  

• Assess business value, develop use cases, and prioritize stories, features, and epics to focus on maximum value items aligned with the roadmap and strategy. Work closely with stakeholders to create and maintain a product backlog according to business requirements

  
  

• Set expectations with stakeholders for the delivery of new features and capabilities

  
  

• Research and analyze market, user audiences, and product roadmap, maintaining a strong understanding of competitors and best practices across Visa CEMEA sub regional markets

  
  

• Collaborate with internal teams, clients, and third-party developers on digital projects throughout the product development lifecycle

  
  

• Leverage a dynamic and proactive consultative approach, partnering with business stakeholders and technology partners to design, develop, and implement solutions that deliver exceptional customer experiences.

  
  

• Work with minimal direction, within a complex and ambiguous environment to drive rigorous delivery in tight time frames

  
  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications
• Bachelor’s degree or equivalent business experience.
• Preferably have a background in product development, technology, or scalable programs in the mobile app development space.
• Minimum 8 years of experience in payments product management, at Payment Networks, at Fintechs. and/or at Banks
• 3- 5+ years of experience designing, driving, and delivering Mobile App related products and initiatives in a corporate environment, with knowledge of Agile & Scrum methodologies, processes, and principles
• Strong team player internally and with clients, working independently to coordinate cross functional activities, obtaining critical support from multiple stakeholders
• High degree of technical understanding of technical platforms, working alongside a team of architects, engineers, product managers, and QA engineers.
• Ability to influence partners with diverse points of view and build consensus.
• Ability to zoom in and out of details and balance both technical and strategic demands.
• Exceptional organizational and program management skills to break down and track complex projects, integrate input from multiple sources, and identify and track dependencies across projects while maintaining the integrity of the critical path.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.