Senior Executive - Operations

Job Purpose:

The Senior Executive – Operations supports the COO by ensuring the seamless execution of operational and strategic priorities through effective coordination, communication, and analysis. While not responsible for making technical recommendations, the role requires a strong ability to understand technical information, liaise with specialized departments, and present updates in a clear and actionable format. This individual will act as a critical link between technical teams, corporate operations, and leadership, enabling informed decision-making and streamlined processes.

Key Responsibilities:

1. Operational Coordination: 
   • Act as a central point of coordination for operational activities, ensuring alignment across departments and timely execution of priorities.
   • Facilitate communication between technical teams, corporate departments, and the COO to ensure shared understanding and alignment.
2. Technical Liaison and Communication: 
   • Engage with technical departments to gather updates, clarify progress, and ensure alignment with operational goals.
   • Communicate technical updates and summaries to non-technical stakeholders in a clear and concise manner.
3. Performance Monitoring and Reporting: 
   • Monitor key performance indicators (KPIs) and project milestones to track progress and identify risks.
   • Prepare regular updates and reports for the COO, summarizing technical and operational information effectively.
4. Project Coordination: 
   • Support the planning and execution of operational projects by coordinating with technical and non-technical teams.
   • Ensure smooth workflows by addressing bottlenecks and facilitating timely communication between stakeholders.
5. Data Analysis and Summarization: 
   • Analyze operational and project data to identify trends, challenges, and opportunities.
   • Summarize complex technical and operational information into actionable insights for leadership.
6. Presentation and Documentation: 
   • Prepare and deliver presentations on operational progress, project updates, and key initiatives for internal and external audiences.
   • Maintain accurate records and documentation for audits, compliance reviews, and project tracking.
7. Stakeholder Engagement: 
   • Act as a liaison between the COO’s office, technical teams, and external stakeholders, ensuring clear communication and alignment on priorities.
   • Represent the COO’s office in meetings and discussions, providing updates and gathering feedback to inform decisions.
8. Compliance and Governance: 
   • Ensure operational activities adhere to Dubai Holding’s policies, procedures, and regulatory requirements.
   • Support internal reviews to ensure alignment with governance frameworks.
9. Support for Strategic Initiatives: 
   • Assist in the development and implementation of strategic initiatives, ensuring operational support and alignment with corporate goals.
   • Conduct research and prepare feasibility summaries for proposed initiatives.
10. Administrative and Organizational Support: 
    • Manage schedules, agendas, and follow-ups for the COO to ensure effective prioritization and time management.
    • Handle administrative tasks with confidentiality and professionalism.

Qualifications:

• Education:
  • Bachelor’s degree in Architecture, Urban Planning, Civil Engineering, or a related technical field.
• Experience:
  • 5-7 years of experience in operations, project coordination, or corporate roles with exposure to technical environments.
  • Proven ability to coordinate across technical and corporate teams without directly influencing technical recommendations.
• Skills and Competencies:
  • Strong ability to understand and communicate technical information to non-technical stakeholders.
  • Excellent organizational and coordination skills to manage multiple projects and priorities.
  • Proficiency in data analysis and summarization for reports and presentations.
  • Strong stakeholder management and interpersonal communication skills.
  • High proficiency in Microsoft Office Suite, project management tools, and reporting systems.
  • Ability to synthesize complex information into actionable insights for leadership.

Key Performance Indicators (KPIs):

• Timely and accurate delivery of operational updates and reports.
• Effective coordination between corporate and technical teams to resolve bottlenecks.
• High-quality presentations and summaries reflecting clear understanding of technical and operational priorities.
• Positive feedback from internal and external stakeholders regarding communication and support.
• Compliance with operational governance and regulatory requirements.