Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organizations and builds credibility and trust with the technical leaders in our largest customers through developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “ ” vision. We act as technical leaders on the most complex solutions, to design and ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and design best in class solutions.
While collaborating with customers, partners, and the rest of the ServiceNow presales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice and educational sessions to existing customers and partners.
What you get to do in this role:
Working with customers
- Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
- Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
- Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry solutions)
- Understand Business Strategy and of the customer and articulate how ServiceNow can enable and deliver value to their organization, and integrate into their current and future technology landscape
- Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
- Define ServiceNow Service architecture framework, principles, taxonomy, artefacts and modeling
- Work with architecture development methods, modelling approaches and architecture patterns for integration
- Provide thought leadership and collaborate with internal ServiceNow business units
- Identify and establish alignment opportunities with enablement and partners.
- Continue to maintain executive relationships with customers throughout their journey and understand their challenges and needs
- Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs)
Working with Partners
- Lead architecture and design engagements with Priority Partners on how ServiceNow meets the Business/IT needs of their end customer and how our Partner can transform entire industries using ServiceNow as a backbone for their solutions or offerings
- Align the Partner vision and strategy with ServiceNow on a local level.
- Co-Create a strategic roadmap with Priority Partners. Own the execution of the roadmap together with the Partner SCs and Partner Managers.
- Evangelize our Global Solution Framework message to our partners while conceptualizing, creating and building joint solutions/offerings to monetize their intellectual property and/or domain expertise
- Expand beyond technology or IT frameworks and into Enterprise level frameworks such as APQC and Industry specific operating models (i.e eTOM) to cover the full breadth of Enterprise needs
- Guide Partners on trends and innovation happening in their markets
- Forging trusted advisor relationships at the top levels at the local Partner account
- Providing thought leadership and collaborating with cross-functional teams to increase the platform understanding and potential of ServiceNow as a Strategic Partner. Help to break Partner-internal silos by fostering cross-functional collaboration and use cases.
- Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc.
- Contribute to Partner initiatives identified in joint business plans
- Support events, workshops, EBCs, and Organizational Events with Priority Partners.
Qualifications
In order to be successful in this role, we need someone who has:
- Passion and energy for building business relationships and is driving simplification of complex concepts into compelling customer proposals
- Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
- An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.
- Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.
- 10 or more years of proven success in influencing senior technology leaders to drive change, in a pre-sales, customer, or delivery focused role.
- A track record of success in using Human Centered discovery techniques to explore the customers current reality and set a vision of the future.
- Expertise designing, implementing and managing advanced architectures in an application domain and integrating systems or platforms
- Experience with Enterprise Architecture or Application Development pre-sales in a sales or professional services environment
- Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
- Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
- Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
- Experience presenting architecture concepts, designs, and goals to technology leaders and partners
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very dynamic, collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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