Senior Director, Digital, CEMEA
Full-time Job Family Group: Sales and Business Development
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Position Summary
The Visa Consulting Senior Director will oversee the development of VCA Digital service line in terms of product development and thought leadership. He will also deliver subject matter expertise and consulting support to VISA key clients across the CEMEA region. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their digital strategy, implement initiatives around their digital channels and in general capture the full potential from customers engaging on digital channels.
Principal Responsibilities and Key Results Area
Collaborate with VCA colleagues, Visa account executives and other Visa functions to cultivate and manage a pipeline of digital engagement opportunities with the largest CEMEA banks and merchants Lead and or serve as a subject matter expert on consulting engagements in the sphere of Strategy, Digital Strategy, Digital Acquisition, Digital Spending full potential, Digital Experience Design and Optimization, including but not limited to the followingUsing VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA key clients.
Support and contribute to sales pitches
Lead or contribute to internal problem solving sessions
Prepare for, and participate in, client discussions
Work closely with other VISA groups, including Digital Solutions, Digital Partnerships & Ventures, Innovation Centers, Marketing etc., to ensure a seamless Consulting experience. Lead the development of the Digital Service line in terms of product development, a not exhaustive list of activities will includeDevelopment and codification of new products and set plays
Liaison with the VCA Solutions team for the development of digital related solutions
Development of thought leaderships including writing papers
Liaison with other Visa global regions to facilitate the import and export of solutions and set play
Support to the standardization of Digital products at a global level
Contribute to the development of the Digital service line plan at CEMEA level
Launch and scale the PXD offering, in closer collaboration with other practice areas and leveraging the global expertise of VCA Where appropriate, work with designated practice areas globally to incorporate best practice, source analytical or other services and leverage global consulting solutions. Help the talent growth of the practice both in the hub and in the regions through the development of internal resources and the hire of new talents, he or she will potentially have to manage Grow and manage a network of external vendors, functional to the delivery of digital projects or to the development of new products
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
A well qualified candidate will have broad and deep expertise in Digital with primary focus, but not limited to, on digital strategy and transformation, digital acquisition, Customer experience design, knowledge of digital payments, design thinking and digital channels. Key elements to assess his or her candidacy will include expertise on the following topics
• Business needs of issuers, acquirers and merchants in Digital, e.g., strategy, acquisition, customers and channels full potential, innovation, mobile platforms, digital ecosystems, etc.
• Best practices to meet customer needs across the customer lifecycle and in terms of digital channels engagement, and customer experience
• Industry trends, such as evolving economics of payments, increasing digitalization and development of digital channels, emerging of ecosystems, increasing use of advanced analytics and other technologies in payments, changing regulatory environment, adoption of open banking globally, etc.
• Fintech and Digital native players, including where they play across the value chain of banking and payments specifically and their relative strengths and weaknesses vs. competitors
• Design thinking capabilities and agile methodologies, supporting banks and other players in transitioning to agile development of products and services
Additional competencies will include:
• Bachelor degree or equivalent. Master degree preferred.
• At least 12 years of overall work experience
• At least 8 years of solid experience in Digital, including customers acquisition on digital channels, digital channels development and optimization, digital marketing, digital strategy, experience should be gained within a top tier bank or the financial services practice of a top-tier consulting firm.
• Experience in mobile banking and on digital only banks would be an important plus
• Combination of regional and global experience is also desired, previous work experience across multiple CEMEA sub regions such as Middle East, Ukraine, Kazakhstan and other Former Soviet Union countries, South Eastern Europe, Africa, would be a differentiating factor
• At least 5 years of experience in management consulting and deep consulting skills and client engagement capabilities including
a. Strong track record of delivering complex strategy projects for large clients and leading strategy engagements end to end
b. Diplomatic skills to work in a multi functional environment and ability to extract desired outcomes.
c. Comfortable interacting with and presenting to senior management of clients and VISA.
d. Highly analytical with advanced PowerPoint skills and Excel skills.
e. Superior project management skills. Fluent communicator.
• Results driven, flexible and both internally and externally customer focused.
• Able to travel frequently and work on client site.
• Self motivated and able to use own initiative with limited direction.
• Strong teamwork and collaboration skills with the ability to work effectively with interdisciplinary groups.
• Ability to work in a multi cultural environment.
• Fluency in English is mandatory, Fluency in Russian or Arabic or French is a differentiating factor
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Senior Director, Digital, CEMEA
Dubai, United Arab Emirates * Full-time
