Senior Customer Support Officer - Commercial Lines

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting for an Senior Customer Service Officer for our client to be based out of their Dubai office.

Job Purpose :

Receive and process customer requests, enquiries and complaints relating to the Insurance products and services. Ensure delivery of high quality service to customer in issuance of documents like policies, endorsements, certificates to the customers/brokers etc. in compliance with company’s set policies and procedures.


Job Responsibilities:

• Adhere to requirements of operational procedures and instructions so that work is carried out in a controlled manner.
• Perform the day-to-day operations of Customer Services team,under the supervision of the Manager – Commercial Lines, to ensure that work processes are implemented as designed and comply with established standards and procedures.
• Ensure that work processes are implemented as designed and comply with established standards and procedures.
• Participate in team meetings and contribute ideas for continuous improvement.
• Receive, evaluate submissions on new and renewal business
  within authority.
• Ensure consistent, accurate and high quality customer service for all types of transactions for the following services within authority:
• Quotation
• New business
• Renewal
• Endorsements
• Certificates
• Customer complaint