Senior Collection Officer

Roles & Responsibilities.

• Administer the delinquent and NPL portfolios in the bank handed over by Relationship Managers to minimize delinquencies and NPL and maximize cash collection and recovery.
• Work on the development and implementation of ‘early warning systems’ that highlight possible deterioration in the credits granted for initiating timely corrective action in order to ensure efficiency in collection
• Ensure prompt contact is made with delinquent customers at an early stage itself to prevent accumulation of overdue balances.
• Ensure proactive steps are taken to collect overdue amounts on a timely basis in conjunction with the Relationship Managers to prevent occurrence of major losses
• Jointly handle negotiations of large amounts/ problematic cases with the delinquent customers and negotiations involving high profile customers personally
• Mitigate credit loss and preserve value by taking appropriate action on a case-by-case basis. This includes actions related to field visits and legal actions