Senior Client Relationship Manager – Health & Benefits
Opened Recently Location Sheikh Zayed Road, Trade Centre First, Burj Al Salam, Dubai, United Arab Emirates Category Customer Services Job Id R\_268074 JOB DESCRIPTION
Senior Client Relationship Manager – Health & Benefits
Location: Dubai
As a Senior Client Relationship Manager (Health & Benefits) at Marsh Dubai, you will be the focal point for a large portfolio of clients, ensuring seamless service delivery across different areas of Marsh. Acting as a trusted advisor, you will bring expertise in benefits strategy, project management, and negotiations while maintaining a strong commitment to excellence.
You’ll be part of a dynamic, experienced, and collaborative team with a positive working atmosphere. From day one, we’ll provide you with comprehensive training, both on and off the job, to set you up for success. This role offers a high degree of accountability, making it both exciting and rewarding.
We will rely on you to:
Client Relations & Benefits Expertise
- Lead relationships with existing and new MMB clients, developing tailored regional benefits strategies.
- Build a deep understanding of the regional benefits landscape and market trends.
- Foster strong client relationships, understanding their business needs and employee benefits philosophy.
- Conduct benchmarking exercises to compare client benefits against market standards and peer groups.
- Produce quarterly claims analytics reports, identifying cost drivers and trends to support cost-containment measures.
- Oversee the renewal of insured benefits programs and ensure clear communication to employees.
Market Insight & Relationship Building
- Stay informed on insurers’ service propositions and capabilities to provide well-founded recommendations.
- Establish and maintain strong relationships within the insurance market.
- Collaborate with underwriters on claims and funding strategies for MMB clients.
- Participate in negotiations on insurer service-level agreements.
Portfolio Growth & Business Development
- Identify new business opportunities through research, referrals, and personal networks.
- Explore opportunities for expanding services within existing client accounts.
- Work closely with other Marsh McLennan practices to identify cross-selling opportunities.
Process Compliance & Financial Targets
- Adhere to internal servicing guidelines to ensure best-in-class customer experience.
- Ensure accuracy in policy contracts and client documentation.
- Maintain compliance with company policies and regulatory requirements.
- Meet individual targets for client retention and new business acquisition.
- Track and report revenue performance on a monthly basis.
Leadership & Communication
- Mentor and support junior team members, promoting best practices.
- Maintain proactive communication with internal and external stakeholders globally.
- Bring innovative ideas and solutions to address outstanding client needs.
Ad Hoc Projects
- Take ownership of special projects as assigned by senior leadership, ensuring timely delivery.
What you need to have:
- Strong technical experience in Employee Health & Benefits (EH&B)
- Deep knowledge of the regional insurance market
- Excellent communication and relationship management skills
- Strong analytical and problem-solving abilities
- Effective negotiation and project management skills
What makes you stand out:
- Strategic and analytical mindset, with the ability to interpret complex data
- Innovative thinking, always looking for ways to enhance EH&B services
- Proactive and forward-thinking, ensuring clients stay ahead in an evolving benefits landscape
- Proficiency in Arabic Language
Apply now!
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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