Senior Business Analyst with Service Design Expertise

We are looking for a highly skilled Senior Business Analyst to drive the integration of service design concepts into the business requirements phase of our projects. The ideal candidate will combine a deep understanding of business analysis with expertise in service design to ensure the delivery of user-centric solutions. This role involves collaborating with cross-functional teams to define epics and user stories, utilizing tools like Jira and Confluence, and contributing to User Acceptance Testing (UAT) to validate outcomes.

Description

Business Analysis Leadership:

• Collaborate with stakeholders to gather and analyze business requirements.
• Translate business needs into detailed epics, user stories, and acceptance criteria.
• Manage project documentation using Jira and Confluence to ensure transparency and alignment. And get customer signature for requirements.        

Service Design Implementation:

• Apply service design principles to enhance user-centricity in solutions.
• Conduct user research and map customer journeys to identify pain points and opportunities.
• Develop service blueprints to document current and future states of processes.    

Agile Collaboration:

• Act as a liaison between business and technical teams, ensuring clear communication.
• Participate in sprint planning and backlog grooming to prioritize development work.
• Support the development team by clarifying requirements and addressing queries.    

User Acceptance Testing (UAT):

• Lead UAT efforts by defining test plans, scenarios, and acceptance criteria.
• Coordinate with stakeholders to execute UAT and document findings.
• Validate that delivered solutions align with business objectives and user needs.    

Stakeholder Engagement:

• Facilitate workshops to align business goals with user requirements.
• Present findings and project updates to executive teams and stakeholders.
• Mentor junior analysts in business analysis and service design practices.