Our team owns building products for the onsite shopping CX of MENA customers. We are looking for a Business Analyst to lead the efforts to quantify the customer funnel, build entitlements, and automate the daily/weekly tracking of shopping events. The leader in this role is the starting point of product roadmap creation, needs to demonstrate customer advocacy and develop a strong hold on quantified customer behavior. This role partners with Product managers, Tech and Business teams in MENA, and WW to establish feature value. It is placed in a fast paced ambiguous space, which will require the candidate to work with speed, and depth all together. They will need to influence stakeholders, and lead communication with L8+ leaders.
Key job responsibilities
This role owns shopping funnel entitlements and enables features to be quantified to establish their contribution to closing entitlement gaps. MENA is a dual language region and the role owns reporting of shopping journeys in both languages for regular stakeholder reviews. The candidate will dive deep into platform impact of launched/in experiment features and lead course correction with Product Managers. Data sources for customer events are not standardized and this role also innovates for securing access to the right customer event data to establish impact.
- 5+ years of SQL experience
- Experience building measures and metrics, and developing reporting solutions
- Experience in the data/BI space
- Experience with AWS technologies
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience working directly with business stakeholders to translate between data and business needs
- Experience managing, analyzing and communicating results to senior leadership