Senior Application Support Treasury Solutions (Outsource)

Role       : Senior Application Support Treasury Solutions
Location : Abu Dhabi                            
Role Purpose:
 

• Accountable for production systems support within IT owned by Treasury Group – for treasury systems- AG Quantum, AG Risk, Reuters FXT, FXALL, EIKON and Blomberg trading systems.
• Gather detailed requirements from business users for large scale projects and/or enhancements to existing products. 
• Interface with IT infrastructure teams, departmental SME’s and Project teams to ensure that business requirements are met within a software package.
• Articulate and document business requirements for projects, change requests etc.
• Responsible for vendor service level and quality of development related to Treasury area.
• Oversee and direct, in conjunction with the respective Systems Analysts / Programmers or the analysis of business requirements, development of functional and program specifications, relational database design, programming, testing, implementation and documentation for the Trade Finance Management applications.
• Coordination between project and business teams during the execution of projects and tasks.
• Provide business with required technical support, assessments, and reports.
• Propose technical recommendations and improvements.
• Mitigate risks and close audit points if any on the applications and processes.
• Acc multiple initiatives and track projects/BAU requests/ CRs to closure.
• Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.
• Understand the latest technology trends and provide improvement suggestion in the products.
• Review the vendor proposal and provide feedback on the same to ensure the completeness of the scope and quality.
• Provide periodic reports and monthly updates on the ongoing initiatives to business and PMO.
• Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner.
• Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.
• Support “go-live’ and post ‘go-live’ activities for projects and any releases to production.
      
  Key Accountabilities of the role      
   
• Ensure assigned treasury systems of responsibility (AG Quantum, AG Risk, Reuters FXT, FXALL, EIKON and Blomberg trading systems) with high level of availability, performance and application security without any business impact or financial loss.
• Provide technical operational support and issues and problems resolution for assigned systems.
• Deliver IT projects and tasks assigned for the agreed scoped business requirements, within planned budget, and planned time.
• Comply with ADIB IT processes, and procedures.
• Ensure business continuity by conducting periodic system health check, DR rehearsal, security updates, technology updates, backups, hardware maintenance, software maintenance, license maintenance, and technical design improvement to assigned systems
• Support requests of information, dashboards, MBLs and adhoc reports related to assigned systems.
• Maintain the service level of vendors support and quality of development.
• Improve awareness and keep knowledge up-to-date about supported systems and related IT technology solutions.

Communication:

• Attend all the team meetings, one to one meeting to have a high level of communication culture.
• Timely response to email, tasks assigned and diligent follow-up with various stakeholders.
• Prepare task status reports and submit to stakeholders on timely basis.

Documentation / Process Ownership

• The incumbent is responsible to comply with ADIB documentation and process standards that are defined SDLC.

Information Security

• Maintain information security related to ADIB, throughout the period of employment.
•  Report any potential or actual risks or incidents affecting the security of information to the helpdesk.
   

Specialist Skills / Technical Knowledge Required for this role:
 

Technical skills: 

• Hands on experience for Oracle, PostgreSQL, MongoDB, SQL Server.
• Microservices support and troubleshooting.
• Advanced excel, word and PowerPoint skills.
• Technical and Business analysis.
• Technical deployments in WebSphere and containerized environment having hands-on experience on Kubernetes, Docker images, and other containerization technologies.
• Experience in Unix/Linux/Windows server management for technical analysis & deployment.
• Microsoft Azure Cloud experience for infrastructure management.
• Knowledge in SFTP and File Transfer tools like Go Anywhere etc.
• Expertise in managing applications in .NET, Python & Java platforms.
• Ability to communicate effectively with IT specialists (e.g., IT security, network infrastructure teams, Unix, Windows etc.)

Specialist Skills

• Hands on Experience of Treasury products, their workflow and life cycle.
• Proven track record of working experience minimum 5-7 years with Treasury implementations and solution delivery (AG Quantum, AG Risk, Reuters FXT, FXALL, EIKON and Blomberg).
• Proven track record of working experience with Treasury Front, Middle, or Back Office functions
• Application software code analysis for trouble shootings
• Swift message format including MT9XX, MT1XX, MT3XX, MT6XX
• Experience in SDLC of Treasury applications.
• Experience in UAT and quality assurance processes.
• Results-oriented individual that is able to soak pressure and work.
• Excellent communication and interpersonal skills.
• Experience in requirement definition and analysis, workshop facilitation and documentation.
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, and consultancy skills.
• A good degree in Computer Science or equivalent with minimum 7 years of relevant working experience.
• Experience of working in a Bank or financial services company (Preferably Islamic Banking).
   

Previous Experience: 

• Bachelor’s degree in software engineering
• Minimum 7-10 Years in banking (7 years in Treasury Applications Implementation and Support MUST)
• Technological skills covering the above-mentioned tools and technologies and vendor applications (AG Quantum, AG Risk, Reuters FXT, FXALL, EIKON and Blomberg) having minimum hands-on experience of atleast 5-7 years