Senior Analyst - Onsite Technical Support
Opened Recently Location Sheikh Zayed Road, Trade Centre First, Burj Al Salam, Dubai, United Arab Emirates Category Technology Job Id R\_282443 JOB DESCRIPTION Marsh McLennan is seeking a highly skilled and motivated
Senior Analyst – Onsite Technical Support to join our team in Dubai, United Arab Emiratis’ office.
As a Senior Analyst – Onsite Technical Support, you need to have a strong background in providing technical support, excellent problem-solving skills, and a proactive approach to customer service.
Support the team's abilities and functions through positive customer relations Contribute to the improvement and enhancement of processes and procedures Stay updated on current technologies through employee and company-sponsored training, periodicals, and regular interaction with team members
We will count on you to:
Preform installation, training, maintenance, troubleshooting, and repair of all OpCo desktop hardware and software technology Assist in the setup and operation of audio-visual hardware as required by end users Determine appropriate hardware and software based on corporate policy and end-user requirements Respond to incidents within SLA or in a timely manner, with the appropriate level of urgency, and follow up with customers on all issues
What you need to have:
Bachelor’s degree in engineering, Computer Science engineering or any relevant field Minimum 8+ years of experience in IT Support Fluent English speaker (written or spoken) is a must Exceptional customer service and communication skills Proficient in using incident management systems and other relevant tools Experience in End User Support, Office Technology - building laptops - mobile phones and IT trouble shooting. If possible, Network, Audio Visual, Server Room, IT Security, Asset Management experience Proven experience in Functionality in a server room
Strong knowledge of desktop hardware and software technology Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team
the world’s leading insurance broker and risk adviser. With over 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of (NYSE: MMC), the world’s leading professional services firm in risk, strategy, and people. With an annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: ,,, and . For more information, visit , and follow us on
Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
“I was terrified of venturing away from my comfortable teaching position. I had no IT job experience, but quickly realized many of my soft skills would apply, and that boosted my confidence. I’ve been with Marsh McLennan for over six years now."
*Aksana Waldman IT Quality Assurance & Release Management**
