JOB PURPOSE:
Responsible for managing & executing the client onboarding & registration process
Ensuring that all the clients’ information is accurately captured, verified and maintained in compliance with regulatory requirements & internal policies.
The role involves liaising with internal stakeholders such as compliance, legal, sales and credit risk to facilitate a smooth and efficient registration process
The Sr. Analysts will also contribute to process improvements, mentor Junior analysts and assist in handling complex clients’ cases.
KEY ACCOUNTABILITIES:
Job Specific Accountabilities
Accountability 1
- Registering a new client, from receiving a service request from Sales Functions through Salesforce, ending with informing the client of the approval/rejection.
- Maintain & update the clients record in CRM ensuring accuracy and completeness of all information
- The re-evaluation of existing clients in DM&T client list when it’s due for re-evaluation.
- Extension of product/mode of payment for existing client in DM&T client list, from receiving the service request until informing the client of the extension of product/mode of payment approval.
- Customer master data update – general updates (name & address but not ownership & location)
- Blocking/unblocking or flagging already registered Customers as active/in-active.
Accountability 2
- Stay updated on relevant regulation & internal polices related to client registration & ensure that all process adhere to these guidelines & contribute to the audit as needed
Generic Accountabilities
Supervision
- Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
- Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective business objectives.
Budgets
- Provide input for preparation of the Function / Division / Department / Section budgets, assist in the implementation of the approved Budget, and work plans to deliver business objectives.
- Investigate and highlight any significant variances to support effective performance and cost control.
Policies, Systems, Processes & Procedures
- Implement approved Function/ Division/ Department/ Section policies, processes, systems, standards and procedures in order to support execution of the work programs in line with Company and International standards.
Performance Management
- Contribute to the achievement of the approved Performance Objectives for the Function/ Division / Department/ Section in line with the Company Performance framework.
Innovation and Continuous Improvement
- Design and implement new tools and techniques to improve the quality and efficiency of operational processes.
- Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with best industry standards in order to define intelligent solutions for issues confronting the function.
Health, Safety, Environment (HSE) and Sustainability
- Comply with relevant HSE policies, procedures, controls, applicable legislation, and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices.
Reports
- Provide inputs to prepare MIS and progress reports for Company Management.
Skills
- Strong understanding of KYC regulations & compliance
- Attention to details & good analytical skills
- Strong communication and interpersonal interact with clients & internal stakeholders
- Ability to work under pressure & manage multiple tasks simultaneously
- Experience mentoring of junior staff
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal
- DM&T HQ Sales & Trading Function, Legal, Governance & Compliance Function, Treasury Controls, Ask Finance, Division and Business Excellence & Performance Management Division.
External
- External Customers, Dun & Bradstreet Company, Exiger Platform,
6. QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS: Minimum Qualification
Minimum Experience & Knowledge & Skills
- 5 -7 years of experience in customer registration, data management, or a similar role.
- Strong knowledge of customer registration processes and systems, as well as the relevant policies and regulations, such as GDPR, KYC, and AML.
- Professional Certifications
