Develop and implement strategies to improve existing workflows, operational processes, and performance metrics, ensuring that the department continuously enhances its efficiency and effectiveness.
Ensure that all departmental operations are in complete compliance with organizational policies, health performance standards, and regulatory requirements, applying best practices to maintain high standards.
Apply technical expertise and guidance to Health Performance & Excellence department staff, ensuring adherence to best practices and enhancing operational efficiency.
Review and document staff and customer suggestions, complaints, and feedback, preparing reports for the Head of Department to inform continuous improvement efforts.
Implement the preparation of performance plans, training needs assessments, and evaluations for staff, ensuring alignment with department goals, and submit them to the concerned line manager.
Foster a positive and inclusive work environment by promoting teamwork, collaboration, and professional growth among administrative staff, in order to enhance employee satisfaction and retention.
Perform any other related duties as assigned
المؤهلات العلمية:
Higher Diploma or Bachelors in Business Administration or a related field
