Senior Account Manager-Chinese Speaker

Our client is one of the leading Forex trading organization in the MENA region, and they are looking for a SENIOR ACCOUNT MANAGER-CHINESE SPEAKER with a strong background in Forex space.

• Maintain and develop the client portfolio by giving tailored support and access to data our clientele's requirements.
  
• Offer excellent client experience and act as POC to the retail and premium clients solving any kind of disputes and proposing support across their transaction with the client.
  
• Guarantee to reach KPIs (net deposits/ active traded clients/ call time, etc.
  
• Improving customer service quality/experience, efficiency and lucrativeness.
  
• Answering emails, assisting with client deposits, trading, withdrawals, client training.
  
• Collaboration with related divisions to resolve concerns and grievances in a sensible manner.
  
• Providing precise data to clienteles concerning business’s products and services.
  
• Arranging and giving financial market apprise on a regular basis.
  
• Updating reports in a daily, weekly, and monthly manner in relation to customer portfolio.
  
• Updating in-house systems with correct information.
  
• Giving feedback to appropriate departments regarding client’s expectations and issues.
  

• MUST HAVE UAE FOREX TRADING EXPERIENCE-CURRENT OR IN THE PAST.
  

  
  

• Bachelor’s degree (Business, Finance, Economics or relevant field)
  

  
  

• 3- 5 years’ relevant experience in Trading and Sales industry.
  

  
  

• Passion about the financial market and trends.
  

  
  

• Significant trading experience would be an advantage.
  

  
  

• Global Equity trading experience will be an advantage.
  

  
  

• Knowledge of technical and fundamental analysis.
  

  
  

• Excellent numerical/mathematical abilities.
  

  
  

• Target oriented with the ability to work with initiative and within a team.