الوصف الوظيفي
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.At Genesys, ourAccountExecutives are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. As an AccountExecutive you will learn how to become a consultative sales professional, how to take ownership for dedicatedaccounts, positioning the full Genesys solution portfolio, developing and managing a sales pipeline, securing net-new business and driving revenue growth from within the existing customer base.TheAccountExecutive’s main goal is to achieve an annual sales target together with his AE colleagues by converting as many opportunities into won business as possible. Once an opportunity has been closed, theAccountTeam´s role is to engage with the appropriate internal resources to help manage the initial phases ofpost-sales support and ensure the implementation is set up accordingly.What we look for and expect from the right individual is: Bringing in, developing and creating connections with influencers, executives, and decision-makers.Being part of numerous complex and consultative sales engagementsSelling complex software solutions to clientsJointly developingaccountand opportunity plans in a motivated team as anAccountManageras well as Sales CoachIdentifying customer/project demands and mapping to the Genesys portfolioBeing a team player and a leader of virtual teams, able to orchestrate and win complex sales cyclesTaking revenue responsibility and carrying of a sales quotaRequired qualifications:Bachelor’s degree in computer sciences, business, Business Administration, Marketing or similar education5 - 8 years professional sales experienceExperience selling inNorth AfricaFluent in English, French and ArabicEnthusiasm for customer service and customer experience managementMaximum demands on the quality of your work as well as a high degree of sales and customer orientationCommitted, proactive, team-oriented and stress-testedSelf-assured appearance and pronounced presentation skills Very good rhetorical skills and communication strengthStrong success orientationWillingness to travel frequentlyIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
