Amazon’s Seller Services team is looking for a smart, customer-centric and result-oriented leader to manage the marketing strategies, help selling partners to grow their business and improve seller experience and customer experience of Amazon in Turkey. The Seller Engagement Manager’s main responsibility is to own seller communication plans to increase sellers’ success, innovative marketing campaigns and promotions across various channels; such as email marketing, events, online advertising, webinars, other communication channels, etc. This role is focused on seller engagement, analyzing and reporting results, and support business teams to execute implementation. The candidate will own reporting of key content and metrics to the leadership team, partner with central marketing teams and influence senior stakeholders.
To be successful in this role the candidate will have superior communication, presentation and organizational skills. The candidate will work closely with teams including marketing, product, sales, seller education, editorial, business analysis, and other internal & external stakeholders. Operating in a fast-moving and sometimes ambiguous environment the successful candidate will be required to work autonomously, taking responsibility for achieving business objectives. This role provides a real opportunity to develop original ideas, approaches, and solutions in a competitive and ever-changing business climate.
We are looking for a candidate with a Bachelors degree in Business, Marketing or a similar field. Ideally 5+ years of experience in online communication/marketing managing large scale programs and writing customer-facing content. Candidate needs to be a great communicator with excellent analytical, project management and organizational skills. This person should demonstrate ability and willingness to roll up sleeves and execute to get the job done. Excellent written and verbal communication skills in English are a must. Turkish or Arabic fluency is a plus.
Other skills that are requested for the role are: High Proficiency in Excel, SQL for conducting analysis, HTML, Web design frameworks and demonstrable experience as a content maker. Experience using Salesforce, Pardot or Lego are a plus.
The position is based in Amazon's offices in Istanbul or Dubai.
Key job responsibilities
- Developing and implementing the communication strategies to drive business growth and seller success
- Grow seller acquisition through executing the communication strategy
- Develop and optimize a comprehensive communication strategy through emailing marketing, WhatsApp, Seller App, Seller Central, YouTube channels by data driven decisions
- Creating and executing marketing campaigns across multiple channels to generate leads, drive experiments, and improve performance-level metrics and downstream impact
- Creating educational documents to improve seller engagement
- Analyzing and improving business results, reporting to senior management and communicating closely with various internal and external stakeholders
- Contributing to the development of tools, processes and best practices
- Sharing learnings with global counterparts (MENA, EU, LATAM and Asia teams) to drive best practices and to identify new opportunities
- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
- 2+ years of inside sales experience
- Knowledge of procurement and source to pay methods at small and medium businesses
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
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