Location: Dubai, AE
ID: 547242
Sales Support Manager
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Sales Support Manager
THE ROLE:
Responsible for sales support and administrative functions associated with the international markets including interacting with customers, territory managers, sales representatives, and internal stakeholders.
RESPONSIBILITIES:
Serve as an escalation point for customer issues, working with cross-functional teams as needed to resolve problems quickly and satisfactorily Providing support in Sales functions and Act as Complete Backup for Outside Sales / Inside Sales linked. Promote CMA CGM Group Services and Non-Maritime products (e-commerce,VAS, intermodal, CEVA…) Handle and manage disputes of customers Monitor the teams performance and ensure smooth processing of bookings. Coordinate with Head Office (HO)/ Regional Office (RO) on rate quotations and market information and provide proper feedback on the outcome of rate negotiations to Agency management /HO/RO Ensure due diligence and compliance maintained OFAC/sanctions related countries. Participate in Sales/ Trade meetings as required. Design and manage key performance indicators for team. Monitoring Sales Support team for timely indexing to meet KPI, Managing Indexing Rosters, Managing Request for informations (RFI ) and Instructions, Rectifying RFI errors by coordinating with customer service and Back Office Develop and modify when needed, strategies to ensure team is properly resourced and structured to support upcoming needs of the organization. Train new and existing employees on company products and services, as well as sales support processes and procedures Coordinate with HO/ RO on rate quotations and market information and provide proper feedback on the outcome of rate negotions to Agency management /HO/RO Coordination with Load and discharge port agents for smooth conduct of business and cargo opportunities and approvals.
QUALIFICATIONS AND PROFILE:
Graduate (3 years regular course ) Any bachelor degree or Equivalent University Degree Must have atleast 5 years of Industry experience in similar capacity and should have knowledge of the end to end process of Shipping sales. Quotation management Basic proficiency with MS Office Analytical & Reporting aptitude (Data, Qliksense) Knowledge of competition activities in the market
Come along on CMA CGM’s adventure !
