Key Responsibilities:
· Technical Support: Assist the sales team with technical aspects of telecom/industrial test & measurement equipment and Fiber Optic related tools and equipment, providing in-depth product knowledge and addressing customer queries.
· Proposal Development: Prepare technical proposals, quotations, and documentation, ensuring that all client needs and technical specifications are met.
· Customer Communication: Liaise with customers to understand their requirements, offering solutions and support throughout the sales process.
· Product Demonstrations: Conduct product demonstrations and presentations to clients, highlighting key features, benefits, and technical capabilities.
· Sales Coordination: Work closely with the sales team to ensure smooth order processing, including coordinating with logistics, inventory, and finance teams.
· Market Research: Assist in identifying potential new clients and emerging markets by researching industry trends and competitor products.
· After-Sales Support: Provide post-sale support to ensure customer satisfaction, including troubleshooting and technical assistance where necessary.
· Reporting: Maintain and update sales reports, customer databases, and product documentation to support the sales pipeline.
· Cross-Department Collaboration: Collaborate with Finance, Supply chain, and customer service teams to relay customer feedback and technical requirements.
· Training & Development: Stay updated on new products and technologies, and participate in ongoing training to improve technical and sales skills.
Qualifications:
· Bachelor’s degree in Engineering (Electrical, Electronics, Telecommunications, or related discipline).
· 3–5 years of experience in sales support within the Telecom/Industrial Test & Measurement Equipment industry.
· Strong technical knowledge of test and measurement equipment used in telecom or industrial applications.
· Excellent communication and interpersonal skills to interact effectively with clients and internal teams.
· Ability to interpret technical data and specifications to provide accurate and relevant information to clients.
· Strong organizational skills and attention to detail.
· Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with CRM software is preferred.
Preferred Skills:
· Experience in RF (Radio Frequency) testing or network analysis equipment.
· Knowledge of industry standards and regulatory requirements in telecom or industrial sectors.
· Familiarity with Fiber Optic Cable Splicing equipment and related tools
· AutoCAD, MATLAB, or other engineering software is an added advantage.
· Multilingual capabilities are a plus.
ManpowerGroup was first established in Wisconsin in 1948 and has grown to become a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work. Manpower has 4,500 offices worldwide in 80 countries and territories and put over a million people into work every day. We offer clients a range of services for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outplacement; outsourcing and consulting.
