Sales Support

Job Summary

As a Sales Service Representative, you will demonstrate excellent interpersonal skills by building customer relationships at relevant levels and providing customer support for issues with maximum efficiency and accuracy to ensure maximum customer satisfaction. To be successful in this position, you will have 7+ years' experience in sales service and/or supply chain customer service and a 4-year Bachelor's Degree. You will also have excellent organizational and project coordination skills along with the ability to prioritize tasks effectively and manage pressure to meet deadlines.

Required Skills 

 •STRATEGIC SKILLS

               Organizational

               - Ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

                Data oriented.

                - Ability to effectively manage, use and track information.

                Prioritization

                - Capable of identifying what is important vs urgent and to multitask.

                Decision Quality

                - Make good decisions based upon a mixture of data, analysis, experiences & people's opinion.

                Problem Solving

                - Solve situations with minimum noise and without damaging relationship; diplomatic.      

                Pricing strategy

                - Attention to detail.      

                - Numeracy skills.

•OPERATING SKILLS

                Informing

                - Provide assertive information, briefly.

                Time Management

                - Use time effectively and efficiently. Concentrates efforts on the more important priorities.

•ORGANIZATIONAL POSITION SKILLS

                Career Ambition

                - Ability to react well when exposure to new tasks that build new skills.

                Organizational Agility

                - Knows about how organization works (who to go to within)

•PERSONAL AND INTERPERSONAL SKILLS

                Customer Focus

                - Acts with customers in mind, be customer-oriented and responsive.

                Interpersonal Savvy

                - Relates well to all kinds of people. Interact positively and work effectively with others through good verbal and non-verbal communication, listening and assertiveness.

                Negotiating

                - Ability to negotiate in tough situations, with Both internal and external groups.

Required Experience: 

•Background/Academic Qualification: University degree 
•7+ years Experience: Previous Sales Service and/or Supply Chain Customer Service Experience 
•Foreign Languages: English and any local language relevant for role
•Computing skills (Word, Excel, Powerpoint); SAP
•Financial Skills (quotes/ pricing/ budgeting & forecasting processes)

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more… 

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more