Company:MercerDescription:
Under moderate supervision, responsible for day to day within their assigned accounts in accordance with the workplan
Focuses on retaining re-occurring revenue and expand overall revenue associated with assigned accounts.
Maintains overall responsibility for client satisfaction within assigned accounts, during the agreement period.
Initiate contact with assigned clients on a regular basis to gain feedback on performance and measure it against specific internal metrics
With senior management ensures an plan is created for each client and input to the client database system, utilizing standard templates and guidelines.
Pro-actively identify additional opportunities for cross-selling or up-selling products and offerings beyond the original signed client agreement/scope.
Help to ensure client relationships meet agreed upon fees and margin.
Serve in a project management role, under direct supervision from the Operations Manager, during implementation to ensure both Mercer and the client are meeting their service level commitments.
Monitor ongoing adherence to client timelines, work plans and contractual terms.
Manage engagement letters for all clients, ensuring that all appropriate terms are included and being met, during the agreement period.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
