Proactively finding opportunities and leads for business growth by being closely in touch with clients.
Entertaining and conducting hotel inspections with clients.
Arranging appointments with clients off-site.
Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.
Assisting to conduct extensive competitor research and maintaining excellent product knowledge of the Hotel.
Understanding client needs and providing a proposal which best suits their requirements.
Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
Liaising and working closely with the related operation departments ensuring guest's requests and expectations are being met.
Converting active leads and achieving personal sales targets.
Ensuring adherence to laws, regulations, and hotel policies.
Assisting the team with any support that they require.
Maintaining positive guest and colleague interactions with good working relationships.
To ensure all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
To maximise the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Experience as a sales executive or in administration may be advantageous.
Good team development and leadership skills.
Computer literacy.
Good administrative, organizational, and problem-solving skills.
Excellent communication, sales, and customer service skills.
The ability to multitask, work in a fast-paced environment, and meet deadlines.
Current knowledge of industry trends and regulations.
