Role Summary
Responsible for improving productivity by dealing with customer queries and responsible in transmission methods optimization and documentation.
What’s On Your Plate?
● Coordinate and collaborate with other departments for sales related matters (Marketing, Operations and Finance department)
● Act as a first point of contact and respond quickly for partner restaurant queries or complaints, calls and emails if the Sales Representatives are not available and delegate the task to the appropriate Sales Representatives
● Upload and update restaurant information online and in a timely manner
● Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side
● Update and monitor the closed restaurants
● Collection and documentation of restaurant contracts and amendments, filling of restaurant contracts, and other sales related data
● Prepare contract delivery and pick up report on periodic basis
● Manage quality account of the restaurant, ensuring continuous partner relationships and resolve operations issues between partner restaurants, users/partner restaurants and users
● Prepare reports for partner restaurants on transmission methods, assist in programming and replacing GPRS printers and train restaurant/call center personnel on how to use transmission system (GPRS, Pigeon software)
● Maintain accurate records of all sales and prospecting activities including:
● Follow-up activities
● Transmission methods reports
● Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for new restaurant
What Did We Order?
● Bachelor’s Degree in relevant field
● MS Office, Excel Certification
● Knowledge of CRM
● Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation Skills
● Ability to meet deadlines and be flexible in working
● Ability to build good relationship with clients
Talabat GTC is a fast growing company operating within the E-Commerce industry, with regional offices representation in the GCC. Our mission is to establish a high level conversation with our valued customers, and to respond promptly to the needs stemming out from this kind of sensitive communication, using the most applicable and up to date technology in a form of a functional application that enhances the usability features of our services.
