Description
Performance Indicators
Creating Business & Delivering Results:
·Achieve Sales targets.
·Add value to every Sale by promoting Add-ons.
·Sales target achievement
·Finance / Insurance penetration
·CPO vehicles sold
·Achievement of leads & referral conversion rate
Customer Area:
·Consistently exceeds customer expectations.
·Assist the customers in making the correct choice of vehicle and build loyalty by providing a personalized, tailored sales experience.
·Ensure a smooth, clean and defect free delivery of sold vehicles as promised to customers.
·Ensure that all contact (written, oral and personal presentation) with customers is conducted in such a manner as to enhance the company’s reputation.
·Overall Satisfaction in CPO
·Number of test drives
·Achieving targeted level of customer satisfaction and growth targets.
Process Area:
·Generate lead for every enquiry.
·Follow up on the leads created to convert to sale.
·Ensure individual compliance to Company and Sales Process.
·Number of leads generated
·Enquiry closing ratios
Other:
·Ensure Product knowledge is up-to-date.
·Timely attendance
·Live AAC Core Values - Integrity, Commitment, Adding Value & Never being satisfied.
·Team Work: Work closely with all relevant departments / colleagues, to deliver exceptional business performance.
·Understanding the expectations of the job and remaining abreast of new developments in market.
·Maintaining harmonious and effective work relationships with co-workers.
·Sharing information and resources with others to promote positive and collaborative work relationships.
·Timely and accurate generation of relevant reports.
·Graduate preferred
·2-3 years in a similar or related function with proven record in vehicle sales
·UAE industry/region experience preferred
·Strong written, verbal and communication skills
·English a must, Arabic an added advantage
·Strong negotiation skills – assertive / persuasive
·Commercial awareness
·Problem solving capability
·Good interpersonal abilities; ability to get along with diverse personalities
·Results and people oriented