Sales Agent - In Room Dining - Jumeirah Marsa Al Arab

About Jumeirah

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. 

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job

An opportunity has arisen for a Sales Agent to join our team in Room Dining at Jumeirah Marsa Al Arab Residences. The main duties and responsibilities of this role:

• Personalize guest interactions by addressing them by name and demonstrating cultural awareness of Arabic etiquette.
• Efficiently and accurately take guest orders from in house guests.
• Answer incoming calls within three rings, adhering to established standards.
• Extend personalized greetings to guests, addressing them by name, and offer comprehensive assistance throughout their visit.
• Study the in room dining menu thoroughly to provide informed recommendations to guests, including knowledge of ingredients and preparation methods.
• Memorize menu item prices to facilitate seamless transactions and enhance guest experience.
• Utilize effective upselling techniques to maximize revenue and contribute to business profitability.
• Promptly relay guest feedback or concerns to managers for immediate resolution.
• Proactively ensure guest satisfaction by regularly checking in with them during their stay and assisting team members with mise en place duties during downtime.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Proficiency in English is required, ideally complemented by proficiency in a secondary European language, with strong communication abilities.
• Knowledge of Opera, Epicure, and Micros.
• Previous similar experience in a five-star hotel.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.