As part of the Spare Sales Administration team, you will be working to provide high levels of customer service and support to ensure customer satisfaction at all times.
Your objectives and missions:
• Be primarily responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction
• Serve as the interface between the customer, the Sales Department, the Program, Customer Support, Production/MRO, Supply Chain, and Finance
• Participate in the implementation of contractual objectives and manage order processing until invoicing.
• Contribute to customer satisfaction by ensuring regular and proactive communication
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time
• Request lead time, price and data to build the quote for non-priced materials and prepare and submit quotes to customer
• Consider and process customers' orders in compliance with applicable procedures, instructions and tools
• Receive, review and acknowledge customer orders, using SPEC2000/AEROXCHANGE/EDI where applicable
• Make sure orders are in compliance with Safran Terms & Conditions
• Perform order review to check the accuracy of data: for correct pricing, order number, part number, description
• Acknowledge receipt of the order towards the customer
• Negotiate lead time with customer if needed
• Identify alternative solutions for required material or requested information to response to customer needs.
• Identify Customer critical situation and escalate within the organization to ensure AOG / Critical orders are shipped on time.
• Provide AWB to the customer and any requested shipping documents
• Provide ongoing support and service to customers by responding to their information requests ensuring a good understanding of their needs, and coordinating/escalating internal requests (including but not limited to: returns, quality issues, order discrepancies, transportation/delivery of material)
• Document any customer activity/request in ERP and CRM
• Respond to the customer th
• Technical aptitude
• Computer skills including Windows, Outlook, Word and Excel. ERP knowledge would be a plus
• Accurate data entry
• Ability to work with people in a team environment.
• Ability to manage multiple tasks
Duba� Airport
Duba�
United Arab Emirates
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