1. Develop New Business: Identify and acquire new clients by actively pursuing sales leads and building
relationships with potential customers in the shipping and logistics industry.
2. Client Management: Manage existing client accounts, maintain strong relationships, and provide exceptional
customer service to ensure client satisfaction and retention.
3. Prepare Proposals & Quotes: Create and deliver accurate pricing proposals and shipping quotes tailored to the
needs of clients for sea, air, and land freight services.
4. Negotiate Contracts: Negotiate service agreements, pricing, and contract terms with clients to secure profitable
deals for the company.
5. Market Analysis: Conduct market research to identify trends and new business opportunities in the logistics and
shipping sectors, including competitor activities and industry demands.
6. Coordinate with Operations: Work closely with the operations team to ensure smooth and timely execution of
shipments, resolving any issues that may arise during the shipping process.
7. Sales Reporting: Maintain records of sales activities, including calls, meetings, and sales achieved. Provide
regular reports and forecasts to management regarding sales performance.
8. Customer Support: Address customer inquiries, provide information on shipping options, track shipments, and
resolve any issues related to delays, damages, or documentation.
9. Promotion of Services: Promote the company's shipping services (air, sea, and land) to a diverse range of
industries, including manufacturing, retail, and international trade.
10. Compliance & Documentation: Ensure that all client transactions are compliant with international shipping
regulations and that proper documentation (such as customs forms, bills of lading) is accurately prepared.
11. Collaboration with Global Partners: Work with international partners, agents, and carriers to coordinate
shipments across multiple regions.
12. Client Visits: Conduct face-to-face meetings and presentations with clients to understand their shipping needs
and demonstrate the company’s solutions.
13. Sales Targets: Meet or exceed individual and team sales targets set by the company on a monthly, quarterly, or
annual basis.
Communication Skills: Strong verbal and written communication to engage effectively with clients.
Persuasion and Negotiation: The ability to influence decisions and close deals.
Customer Service: Providing excellent support and ensuring customer satisfaction.
Product Knowledge: Deep understanding of the product or service being sold.
Problem-Solving: Ability to address client concerns and offer solutions.
Time Management: Prioritizing tasks and managing multiple clients efficiently.
Resilience and Persistence: Ability to handle rejection and keep pursuing leads.
Relationship Building: Building and maintaining long-term client relationships.
Active Listening: Understanding client needs and responding accordingly.
Presentation Skills: Delivering clear, concise, and compelling product presentations.
