FIVE Hotels and Resorts | Full time
Rooms Controller - FIVE Palm Jumeirah
Dubai, United Arab Emirates | Posted on 11/09/2024
Previous experience as a Rooms Controller is advantageous.
Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
Strong understanding of Industry Regulations is beneficial.
Extends a Warm Welcome to all guests in true ‘FIVE-Style.’
Anticipates and addresses G uests’ needs proactively, assisting individuals with disabilities with sensitivity.
Assigns rooms according to Guest Preferences and Requests, offering a bespoke, tailored Guest Experience.
Pre-registers Designated Guests and prepares personalised Key Packets.
Organises and orchestrates seamless check-in and pre-registration procedures for Arriving Groups.
Reviews, tracks, and accommodates requests for Room Changes or Check-Out Adjustments, communicating status updates to the appropriate staff. Confirms Reservations and manages Cancellations efficiently.
Reviews out-of-order rooms daily to help maintain FIVE’s industry-leading reputation.
Ensures rates align with Market Codes and carefully documents exceptions.
Verifies and adjusts Billing for G uests, and meticulously Files G uest Paperwork or Documentation.
Sets up and processes all G uest check-ins and check-outs, activating Room Keys and ensuring Secure Payments.
Identifies and resolves any over-commitments, conducting thorough Duplicate Reservation Checks and blocking rooms for a hassle-free guest experience.
Runs D aily R eports to maintain a Boundary-Breaking level of service.
Follows up with G uests to ensure their Requests or Concerns have been met to their complete satisfaction, demonstrating a commitment to a ‘FIVE-Star’ G uest E xperience.
Receives, records, and relays messages accurately, completely, and legibly.
Adheres strictly to all company Policies and Procedures, maintaining a clean and professional ‘FIVE-Styled’ Uniform and Appearance.
Upholds the highest level of confidentiality for Proprietary Information and safeguards Company Assets.
Communicates using Clear and Professional Language, preparing and reviewing Written Documents with accuracy and completeness.
* Answers telephones with First-in-Class Industry Etiquette.
