Room Reservations Agent

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Reservations Team as a Room Reservations Agentwill Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A proven track record of 1-2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
  
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
  
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
  
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
  
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
  
• Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
  
• Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
  
• Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• A hands-on attitude, fueled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Acts as the Initial Touch Point for Room Reservations within the Group, promptly and professionally handling all requests with ‘FIVE-Styled’ Flair.
  
• Engages with Guests in a highly professional manner, ensuring all Reservations are Meticulously handled to exceed Guest Expectations.
  
• Delivers Prompt and Efficient Service, reflecting the Award-Winning ‘Vibe at FIVE.’
  
• Cultivates exceptional Guest Telephone Skills, Adeptly promoting the Hotel with every interaction.
  
• Fields internal and external Calls with Finesse, ensuring Positive Outcomes for all Guest Queries and Reservation Requests.
  
• Promptly and accurately Accepts and Delivers Messages for Guests and Management, maintaining the Highest Standards of Communication.
  
• Ensures Wake-Up Calls are executed Flawlessly, offering Guests a Rejuvenating start to their day.
  
• Handles Emergency Calls with Precision, providing comprehensive and accurate information to ensure Guest Safety and Satisfaction.
  
• Swiftly Converts inquiries into contracted business, showcasing Sensational Negotiation Skills.
  
• Negotiates alternative rates with callers exhibiting resistance, crafting Bespoke Solutions for every Guest.
  
• Utilises exceptional Communication Skills to negotiate and present ‘FIVE-Star’ rates.
  
• Identifies Lucrative Sales Opportunities across Diverse Clientele, from individuals to corporate accounts and beyond.
  
• Possesses comprehensive Knowledge of all Business Segments and Reservations Department Tasks, aligning seamlessly with FIVE's boundary-breaking standards.
  
• Handles Guest Queries across various channels with Agility and Finesse, always striving to Exceed Expectations.
  
• Showcases in-depth Knowledge of Hotel Facilities and Promotions, utilising Bold Upselling techniques to enhance the Guest Experience.
  
• Participates actively in weekly and monthly Department Meetings, contributing to the buzzing and dynamic ‘Vide at FIVE.’
  
• Hosts Client Dinners and Engages in client Entertainment Activities as needed, ensuring a ‘FIVE-Star’ experience for Guests.
  
• Performs Daily Reservations Tasks with Flair, embracing every opportunity to Elevate the Guest Experience.
  
• Completes all Designated Training Promptly, demonstrating a Commitment to Continuous Improvement.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com