FIVE Hotels and Resorts | Full time
Retail Store Manager - FIVE Mode
Dubai, United Arab Emirates | Posted on 09/04/2024
A Bachelor's Degree in Business Administration, Retail Management or a related field is preferred.
A minimum of 3 to 5 years of Retail Management Experience, with a proven track record of Achieving sales targets and Managing a team.
Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Clients, FIVE Tribe Members, and stakeholders.
Strong business acumen and analytical skills, with the ability to make strategic decisions and manage costs effectively.
Robust Organisational Skills to efficiently and accurately Manage Inventory and Merchandising, Control Costs and Execute Stock Orders in a timely manner.
Computer literacy, with a mastery of Word, Excel, and Outlook.
Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
Drives FIVE Mode Sales and Consistently surpasses Sales Targets, ensuring a ‘FIVE-Styled’ Luxurious Shopping Experience for every Customer.
Develops and executes Innovative Strategies to Boost revenue, customer retention, and average transaction Value.
Analyses sales reports with a keen Eye for Detail, identifying Trends to Enhance Revenue and Maximise Profitability.
Elevates Customer Satisfaction through Unparalleled ‘FIVE-Star’ Service, creating an Memorable shopping experience.
Addresses customer Concerns and Complaints with Grace and Efficiency, resolving issues to maintain an Award-Winning Service Standard.
Fosters a Customer-Focused ‘Vibe at FIVE,’ ensuring ‘FIVERs’ are expertly trained in delivering Service Excellence.
Oversees and optimises Stock Levels, ensuring Precise inventory management and Minimal stock discrepancies.
Conducts regular, meticulous Stock Takes and implements Robust measures to Prevent stock loss.
Manages timely Replenishment of products and strategically handles Seasonal Inventory to meet Demand.
Curates a Visually Stunning store environment that adheres to FIVE’s brand guidelines and showcases the Latest Fashion Trends.
Designs and maintains Effective Merchandising displays that Captivate and Engage customers, enhancing their Shopping Journey.
Adapts store layout to Optimise customer flow and Maximise sales opportunities.
Prepares and presents Comprehensive Reports on store performance, providing Insights and Recommendations for Continuous Improvement.
Utilises Data-Driven Insights to make informed decisions, Refining store operations to Enhance efficiency and effectiveness.
Communicates proactively with the Line Manager, addressing Performance, Issues, and Opportunities with Clarity and Precision.
Implements local marketing initiatives and Bespoke promotions to Drive Traffic and Elevate Store Sales.
* Collaborates with the Marketing Team to ensure in-store marketing materials are Current and Compelling, reinforcing FIVE’s Top-Notch image.
