Retail Store Manager - FIVE Mode

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our FIVE Mode Team as a Retail Store Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A Bachelor's Degree in Business Administration, Retail Management or a related field is preferred.
  
• A minimum of 3 to 5 years of Retail Management Experience, with a proven track record of Achieving sales targets and Managing a team.
  
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Clients, FIVE Tribe Members, and stakeholders.
  
• Strong business acumen and analytical skills, with the ability to make strategic decisions and manage costs effectively.
  
• Robust Organisational Skills to efficiently and accurately Manage Inventory and Merchandising, Control Costs and Execute Stock Orders in a timely manner.
  
• Computer literacy, with a mastery of Word, Excel, and Outlook.
  
• Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Drives FIVE Mode Sales and Consistently surpasses Sales Targets, ensuring a ‘FIVE-Styled’ Luxurious Shopping Experience for every Customer.
  
• Develops and executes Innovative Strategies to Boost revenue, customer retention, and average transaction Value.
  
• Analyses sales reports with a keen Eye for Detail, identifying Trends to Enhance Revenue and Maximise Profitability.
  
• Elevates Customer Satisfaction through Unparalleled ‘FIVE-Star’ Service, creating an Memorable shopping experience.
  
• Addresses customer Concerns and Complaints with Grace and Efficiency, resolving issues to maintain an Award-Winning Service Standard.
  
• Fosters a Customer-Focused ‘Vibe at FIVE,’ ensuring ‘FIVERs’ are expertly trained in delivering Service Excellence.
  
• Oversees and optimises Stock Levels, ensuring Precise inventory management and Minimal stock discrepancies.
  
• Conducts regular, meticulous Stock Takes and implements Robust measures to Prevent stock loss.
  
• Manages timely Replenishment of products and strategically handles Seasonal Inventory to meet Demand.
  
• Curates a Visually Stunning store environment that adheres to FIVE’s brand guidelines and showcases the Latest Fashion Trends.
  
• Designs and maintains Effective Merchandising displays that Captivate and Engage customers, enhancing their Shopping Journey.
  
• Adapts store layout to Optimise customer flow and Maximise sales opportunities.
  
• Prepares and presents Comprehensive Reports on store performance, providing Insights and Recommendations for Continuous Improvement.
  
• Utilises Data-Driven Insights to make informed decisions, Refining store operations to Enhance efficiency and effectiveness.
  
• Communicates proactively with the Line Manager, addressing Performance, Issues, and Opportunities with Clarity and Precision.
  
• Implements local marketing initiatives and Bespoke promotions to Drive Traffic and Elevate Store Sales.
  
• Collaborates with the Marketing Team to ensure in-store marketing materials are Current and Compelling, reinforcing FIVE’s Top-Notch image.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.

An Equal Opportunity Employer

The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.