Retail Islamic – Relationship Officer

• To perform all sales related activities for existing and potential customer to achieve the assigned financial targets. This also includes cross selling of all Islamic retail banking products and serviced, handling customer enquiries and delivering excellent service through communication and team work.  

·       Sales Target Achievements -

•  Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.  
• Promote ADCB Islamic products by providing consistent, accurate and transparent information to all customers.  
•  Achieve sales targets assigned and contribute to the overall achievement of the team.  
• Initiate prospecting activities (customer interactions or calls) to increase ADCB Islamic retail penetration in all companies’ part of ADCB strategy; 
• Identify new relationship development opportunities which could contribute to the achievement of agreed service and business targets;  
•  Maximize on cross selling growth of existing customer base and identify new potential selling opportunities. 
•  Follow up and close selling / cross selling lead referrals.  
•  Proactively participate in banks product campaign & promotions.  
•  Suggest good companies to line manager for listing.

·       Internal /External Customer Satisfaction.   

• Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.  
• Ensure that all service levels and agreements are being met consistently without fail. 
• Establish and maintain strong professional relationship/connections internally and externally.
• Ensure adherence to cut-off times and deadlines 
• Perform occasional duties assigned.