Retail Data Analyst | Real Estate | Asset Management

Job Requisition ID: 164903 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role: 

The Retail Data Analyst who will be responsible for analysing and interpreting key data sets related to the mall's business performance, with a specific focus on tenant sales, footfall metrics, and customer demographics. 

This role is critical in providing actionable insights to optimize the tenant mix, enhance customer experience, and improve overall mall profitability.

What you will do: 

• Tenant Sales Analysis: analyze, and interpret sales data from all retail tenants to identify high-performing stores and those underperforming. Provide actionable recommendations for optimizing the tenant mix based on performance metrics.
• Gap Analysis: Identify gaps in the current tenant mix by analyzing sales performance, footfall data, and customer preferences. Recommend potential new tenants or categories to improve the overall mall offering.
• Footfall Metrics: Monitor and evaluate footfall data to understand traffic patterns, peak shopping hours, and areas of high or low traffic within the mall. Use these insights to suggest strategies for improving footfall in underperforming areas.
• Customer Demographics & Behavior: Analyze customer data to understand demographics, spending habits, and shopping behaviours. Provide insights on how tenant mix and mall offerings can be tailored to better meet customer needs.
• Reporting & Dashboards: Develop and maintain comprehensive reports and visual dashboards to communicate findings on tenant performance, footfall, and customer behaviour to mall management and key stakeholders.
• Strategic Recommendations: Collaborate with leasing and marketing teams to develop strategies for attracting and retaining high-performing tenants. Provide data-driven recommendations on lease renewals, promotions, and tenant placement.
• Benchmarking: Compare tenant performance against industry benchmarks and similar malls. Identify areas of improvement and potential competitive advantages.
• Cross-Promotion Effectiveness: Analyse the effectiveness of cross-promotional activities among tenants and mall-wide marketing initiatives. Suggest ways to enhance collaboration between tenants to drive sales.
• Loyalty Program Insights: Evaluate the impact of loyalty programs (e.g., Blue Rewards) on tenant sales and customer retention. Provide recommendations for program improvements based on data analysis.
• Ad-Hoc Analysis: Conduct specific analysis projects as needed to support the strategic goals of the mall management team.

Required skills to be successful: 

Behavioural Competencies :

• Analytical Thinking
• Data-Driven Decision Making
• Communication and Presentation Skills
• Strategic Planning
• Attention to Detail
• Collaborative Teamwork

Technical Competencies :

• Proficiency in data analysis tools (e.g., Excel, SQL, Python, R) and data visualization platforms (e.g., Tableau, Power BI).

What Equips you for the role: 

Minimum Qualifications and Knowledge:

• Bachelor's degree in data science, Business Analytics, Statistics, or a related field. A master's degree is advantageous.
• Minimum of 5 to 8 years of experience in retail data analysis, particularly in Mall or large retail environment.

About Al-Futtaim Malls 

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/