Restaurant Onboarding Associate
at Deliveroo Dubai, UAE (Main Office)
Introduction
Deliveroo is on a mission to transform how the world thinks about food delivery. It’s no longer just about a chicken chow mein and a night on the sofa—it’s about your favorite local restaurant, dinner parties, and date nights. Over the past five years, we’ve launched hundreds of ideas, from brainstorms to global rollouts like Deliveroo Editions—bespoke kitchens hosting a locally curated selection of restaurants. Our goal is to ensure customers have access to the best food, no matter where they live.
At Deliveroo, we don’t compromise. We embrace food-inspired challenges, encourage out-of-the-box thinking, and move quickly to bring great ideas to life. Our energetic, fast-paced environment includes free-for-all Friday lunches to blow off steam. We’re bringing great food to customers in 12 countries and 200 cities, and we’re just getting started.
The Team
As a Restaurant Onboarding Associate, you will join our Partner Operations team to assist the Commercial team in onboarding new partners. Once a partner commits to working with us, you will take charge of the relationship until they are live and ready to accept orders. You’ll collaborate closely with our Sales and Account Management teams to ensure new partners can seamlessly transition into their partnership with Deliveroo. Additionally, you will work with the Partner Services team to refine and improve our processes, ensuring partners are fully comfortable with our systems.
This role reports directly to the Onboarding Manager and is based in our Dubai office, where you will be required to work three days a week.
Responsibilities
Ownership of Partner Relationships: Manage the relationship with new restaurant partners from the moment they agree to partner with us until they are live and ready to accept orders.
Onboarding Process: Retrieve onboarding details, upload them to our systems, and assist partners in getting set up. Handle any issues they encounter around launch.
Cross-Functional Collaboration: Work closely with the Sales, Production, and Account Management teams to ensure a seamless transition for new restaurant partners.
Process Improvement: Collaborate with the Partner Services team to refine and enhance our processes.
Partner Support: Ensure restaurant partners are fully comfortable with our processes and systems to maximize their partnership.
Administrative Assistance: Provide administrative support to restaurant partners until they go live.
Issue Resolution: Address and resolve restaurant complaints via email or phone until they go live.
Relationship Building: Build and maintain strong relationships with new restaurant partners.
Logistical Coordination: Assist new partners with scheduling installation, training, and activation.
Performance Metrics: Meet your KPI requirements to ensure successful onboarding and partnership transitions.
Requirements
Good phone presence with excellent communication skills.
1 - 2 years experience in a similar role
Organised with a detail-oriented mindset.
Experience in account management, sales, or customer service is desirable.
Ability to take ownership and work within demanding targets.
Emotional intelligence and empathy.
Proactive, "get up and go" attitude.
Benefits and Diversity
25 days of annual holiday leave.
Work visa provided.
Comprehensive medical insurance (for employee only).
Annual home flight tickets (for employee only).
Maternity and paternity benefits.
End-of-year parties and regular social events.
An extremely fun team to work alongside!
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
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