Do you see yourself as a Restaurant Host/Hostess in our Events Centre, here at InterContinental Hotel® Dubai Festival City?
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day:
- Meeting and greeting all guests and potential guests at the front of the Events Lobby ensuring prior the following procedures :
- Meeting rooms are ready to receive guests prior to opening and both wait staff and setups are ready in line with opening standards
- Meeting rooms are set up according to brand standards
- Operating equipment is clean and in working order
- Welcoming and assisting guests to the meeting space
- Being attentive to guest requests
- Redirecting guests to Lunch venues in IHG DFC
- Maintaining impeccable uniform and personal presentational standards in accordance with hotel policy
- Being attentive to guests and resolve their complaints where possible, reporting all incidents to the Supervisor
- Maintaining responsibility of cleanliness of hostess stations
- Assisting with beverage service where necessary
- Assisting with food service where necessary
- Assisting with weddings and communicating with organiser
- Assisting Service team whenever needed
- Ensuring meeting rooms are cleared quietly and efficiently
- Having an overview of all meeting taking place in IHG DFC, effective planning, preparing and placing all the required signage stands in accordance with BEOs
- Maintaining current information on all general activities of the hotel
- Demonstrating awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operating equipment safely and sensibly
- Initiating action to correct a hazardous situation and notifying supervisors of a potential dangers
- Logging security incidents and accidents in accordance with hotel requirements
- Striving for constant improvement and taking responsibility for your own performance
- Adhering to InterContinental Hotel Group Corporate Code of Conduct
- Adhering to Hotel Brand Standards, Hotel Handbook, and general policies and procedures
- Adhering to Food and Beverage Policies and Procedures
- Reporting problems to Management with suggestions for resolution
- Demonstrating co-operation and trust with colleagues, supervisors, teams and across departments
- Communicating well to ensure effective shift hand-overs
- Interacting with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
- Actively participating in training and development programs and maximising opportunities for self-development, seeking feedback on areas of shortfall
- Understanding the hotel’s facilities, products and services, providing information when requested and promoting hotel’s services, facilities and special events
- Building and maintaining positive relationships with all internal customers and guests in order to anticipate their needs, handling guest enquires, and solve problems
- Creating a positive hotel image in every interaction with internal and external customers
- Maintaining a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Assisting guests and escorting them to locations within the hotel at their request
- Maintaining knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
- Be open to new ideas and make changes in the job and routine as required
- Working in line with business requirements
- Completing tasks as directed by Management
WHAT WE NEED FROM YOU
- Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Fluency in the English language - extra language skills would be great, but not essential
- Your Time management skills will be important to know how to prioritize tasks under pressure
- Ideally you’ll have basic skills of Microsoft Word/Excel.
- Flexibility - night, weekend and holiday shifts are all part of the job
- Experience - ideally you’ll have spent at least one year in a similar position in a 5 star property
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Ability to work independently and within a team environment
What you can expect from us:
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you’ll become part of our ever-growing global family.
Who we are
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
