Reservations Supervisor
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Supervisor you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
• Check the no show record as well as pending reservation
• Check the VIP arrival, special requests and check traces to action
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
• Show complete product knowledge, understand rate structure and apply rate management
• Check on pending visa or expiring visa’s which need to exit the country
• Ensure to send confirmation for new reservation and follow up those without correspondence
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize transportation with the hotel driver and follow up on the information provided
Skills
Education, Qualifications & Experiences You should have a degree within the hospitality field and previous experience in hotel reservations. You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Drive for Results
Customer Focus
Adaptability
Job Location Dubai, UAE Situated on the north shore of Dubai Creek, the thriving waterway that runs through the heart of the city, Al Bandar Rotana is a five-star hotel with a prime waterfront outlook. Located on Baniyas Road in one of Dubai’s most prominent business districts, the waterside hotel is just a few minutes by road from the world’s busiest airport, Dubai International, as well as the Dubai World Tra... de Centre and the Diplomatic District. Major tourism attractions are on the property’s doorstep too, from mega malls to world-famous souqs. The new Al Seef destination is rooted in Dubai’s culture and heritage, with a charming atmosphere that fuses the heritage and modernity of the Emirate. The design-led Rise Dubai Creek Harbour development is also a short drive away, home to live music, DJ sets, movie screenings and unusual casual dining concepts. This modern, architecturally-striking property, features 190 uniquely-designed rooms and suites. Spacious, luxurious and featuring the latest amenities, options range from standard rooms to suites, ideal for business and leisure travellers and families visiting Dubai. Al Bandar Rotana also offers Club Rotana rooms with additional benefits including an Executive Lounge and personalised services. Guests are spoiled for choice with five dining options to suit every taste and occasion. From seasonal authentic food at Gusto Italian Restaurant to Morgan’s Bar & Restaurant, the only gastropub in the area, you are in for a real treat. For casual meals, all-day dining restaurant Salt & Pepper is just the ticket, while Vanilla Lobby Lounge is the place to enjoy tea, coffee and snacks. All outlets are complemented with a terrace overlooking stunning views of the Creek and Dubai’s skyline. Refreshing drinks and snacks can be savoured at The Deck Pool Lounge, while in-room dining is available around the clock.
