الوصف الوظيفي
As a Reservations Specialist you will be working in our flagship hotel in the HUB. Passionate about guests service responsible for providing a quality end to end service for all reservations segments, often working with repeat guests and building rapport with them through their bookings. What will I be doing?Working within a team to answer all calls and emails following the brand standardsProvide exceptional customer services and effectively and professionally manage all reservations for guestsBook and manage reservations through the reservations systemQualify and generate Sales Leads for the sales team to acquire new clientsEnsure that the system and booking documentation are accurate and up to dateConfigure rates in Opera PMS system basedRequirementsPossess guest service skills and excellent communication skillsDetailed & Customer service orientatedAbility to work independently and as part of a teamMust be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurateAble to type 25 words per minuteComputer literacy in Windows, MS Office Suite, CRS systems is an added advantageAdvanced English languageExperienceYou will be likely to have minimum of one year experience in Reservation department of a branded hotelHigh School Diploma preferredBenefitsWe offer a
competitive salary package, accommodation, transportation, medical insurance which includes dental, air
tickets, and hours which offer you a work life balance.Along with
this we have many examples of how those that work with us have grown and
developed their career throughout our company. So if you are committed and
driven and want to develop into other areas then we will support you to do
this. At Premier
Inn, we know the importance of creating a culture which brings the experience
to life for both our customers and our team and this is supported by strong
company values. We employ people that not only believe in our values but also
have the passion to live and breathe them, and always put the customer in the
heart of everything we do.We want
Premier Inn to be a place where people’s skills and careers grow as fast as we
do. A place where everyone has the opportunities to develop and achieve their
dreams. We put emphasis on a ‘promote from within’ culture and continuously
strive to create a supportive and engaging environment in which our team can
thrive and deliver.If this
sounds like you and you are ready to work in an environment that values your
work and rewards you fairly then please click on the "I'm interested"
button and join the team!
