Reservations Sales Consultant- HUB

As a Reservations Sales Consultant you will be working in our flagship hotel in the customer contact center. Passionate about customer service responsible for providing a quality end to end service for all reservations segments, often working with repeat customers and building rapport with them through their bookings. 

• Working within a team to answer all calls and emails following the brand standards
  
• Provide exceptional customer services and effectively and professionally manage all reservations for customers.
  
• Book and manage reservations through the reservations system
  
• Qualify and generate Sales Leads for the sales team to acquire new customers.
  
• Ensure that the system and booking documentation is accurate and up to date.
  
• Configure rates in Opera PMS system based
  

• Possess guest service skills and excellent communication skill.
  
• Detailed & Customer service orientated.
  
• Ability to work independently and as part of a team.
  
• Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate.
  
• Able to type 25 words per minute.
  
• Computer literacy in Windows, MS Office Suite, CRS systems is an added advantage.
  
• Advanced English language.
  
• Preferably Arabic speaker
  

• You will be likely to have minimum of one year experience in Reservation department of a branded hotel.
  
• High School Diploma preferred.