Reservations Agent - Talise Spa - Madinat Jumeirah Spa

About Jumeirah and Madinat Jumeirah Resort:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for a Reservations Agent to join the Talise Spa Team at Madinat Jumeirah Spa. 

The main duties and responsibilities of this role are:

• Required to represent the company by applying Jumeirah’s Hallmarks and Guiding Principles and by following the standard operating procedures.  

• Proactively sell, up-sell, and cross sells all products and services within the Madinat Jumeirah in a friendly, professional and efficient manner. Be proactive to customer needs. 

• Always focus on, maximising sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.  

• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks. 

• To effectively manage the process of No-Show/Cancellation reports. 

• Achieve given targets and maintain exceptional performance at all times. 

• Handle queries through telephone, fax, and email.  

• Use approved language skill as required at all times. 

• Ensure compliance with the room reservations quality performance requirements. 

• Any other duties as may reasonably be requested by the management. 

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
• At least 1-2 years of experience within a luxury hotel.
• Opera, Excel, Word 

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.