Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of the UAE’s most dynamic city. A dramatic icon of Dubai’s skyline, soaring high above the central business and commercial district, Jumeirah Emirates Towers is the gateway to The Museum of the Future, which is directly accessible from the hotel. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and a shopping boulevard. The hotel features 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa and a wide range of luxurious shopping and lifestyle attractions at the boulevard. The award-winning hotel has multiple venues, including the grand Godolphin Ballroom and 16 meeting rooms.
About the Job: An opportunity has arisen for Reservations Agent to join the
Reservations team at
Jumeirah Emirates Tower. The main duties and responsibilities of this role:
- Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month.
- Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards.
- Gather and update all necessary guest details during the booking process (repeat guests, contact details, passport copies, flight details, special occasions, preferences) in Opera.
- Always maintain proper and professional email and telephone etiquette.
- Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments.
- Communicate last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly.
- Ensure all bookings are guaranteed with payment before the cancellation period.
- Follow up on no-shows with agents or guests to check for flight changes, cancel non-guaranteed bookings before the night audit, charge no-show fees if applicable, and update the manager on the status.
About you: The ideal candidate for this position will have the following experience and qualifications:
- 2 – 3 years of experience in a similar position within a luxury 5-star environment is desirable
- Software competencies – Microsoft Office programs (Intermediate)
- Problem solving
- Project Management Skills
- Detail orientated
About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
