Reservations Agent - Jumeirah Beach Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.   

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.

About the Job:

An opportunity has arisen for a Reservation Agent to join us at Jumeirah Beach Hotel. The main duties and responsibilities of this role are:

• Process telephone and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into Opera.
• Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times.
• Process all SynXis reservations and extranet messages ensuring that all bookings are accurate.
• To be fully conversant with rate groups and sales accounts procedures.
• To ensure that all reservations standards and procedures are met with regard to reservations and system input.
• Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
• To liaise with sales, marketing and operations teams to ensure that VIP guests are recognized as part of the VIP procedures, including room allocations, amenities and arrival welcome.
• To determine from reservations any sales leads for future business and ensure these are passed to the sales department.
• Ensure reservations are taken accurately & traces are in place for the front office to follow up as required.
• Ensure that reservations include accurate billing details and that the accounts department have the required back-up.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• At least 2 years’ experience as a reservation agent role in a 5 Star Front Office or Reservations Department.
• Excellent level of English.
• Competent computer skills, word, excel, power point.
• Excellent communicator at all levels.
• Effective organizational skills, able to prioritize tasks and self-manage a demanding workload.
• Excellent presentation skills.

About the benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.