About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About the role
You act as the ultimate brand ambassador bringing Charlotte’s artistry, voice, and limitless approach, from the red carpet to our commercial business. You drive commercial success and artistry elevation through platinum eventing, social advocacy, VIP makeup appointments and upskilling of Team Tilbury through artistry training & development in store.
As a Regional Pro Artist you will
Be The Ultimate Charlotte Tilbury Brand Ambassador
- Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge
- Be the ultimate Omni Channel Brand Ambassador. Leading by example and being fluid and flexible across all Magic Office Functions
- Educating colleagues on the relationship between Art and Commerce with a 360 Omni channel approach
- Leads and Inspire as the ultimate brand ambassador through awareness of your image and impact demonstrating the brand values and always looking the part.
- Always demonstrate a positive mindset and lead from the front finding and manifesting solutions to omni-challenges
- Be agile and organised with diary changes maintaining a positive and cooperative approach. Demonstrate a high standard of time keeping at all times through effective organisation, working at pace, efficiently and thrives under pressure delivering quality in a good time.
- Be a social advocate through strategic and creative organic content on your personal social channels. Driving commercial priorities to CT.com, our retail partners and our Ecomm partners (such as pure play) Always use the correct hash tags, new customer codes, shoppable links any new social tools introduced by the brand
- Support your peers, our Team Tilbury Family by reposting social content on your own channel and re posting Charlottes posts
- Continued evolution embedding Social into all projects supporting our Brand Social Strategy
- Work closely with our Retail Teams to drive week on week social successes, embedding our social strategy through Team Tilbury engagement to generate consistent social growth, sharing weekly with our Lead management team
- Be adaptable in your approach to learning new systems and be able to confidently navigate through changes
- Display Confidence; demonstrating brand passion and confidence on camera with everything you do
Artistry and Development
- Embedding Artistry excellence within our retail teams by working collaboratively with the Education team to drive industry-leading standards.
- Support store teams with Artistry by coaching/mentoring other artists and sharing Charlotte Beauty secrets.
- Actively Talent spot across our retail teams to ensure we maximise opportunities for Artistry progression within Team Tilbury
- Support Retail and Virtual Services teams with artistry progression pathways across the brand, ensuring that all artistry levels can perfect their craft and elevate their artistry capability to develop their career within Charlotte Tilbury Beauty
- Actively drive personal artistry progression, keeping up to date with the latest on brand and competitor trends. Keeping artist training ‘fresh’ relating back to the 10 looks inspirations, but developing artists with these brand trends and latest techniques (where appropriate digitally or in store)
- Role model and advocate exceptional hygiene standards with all artists and ensuring you are following the latest guidelines externally and within store.
- Conduct artistry skill checks for Senior Lead Artist, Lead Artists and other roles within the family
- Attend private VIP appointments as directed by the Pro Artist Manager
- Assist with photoshoots and backstage events when required
Commercial Success
- Coaching and teaching Charlotte’s philosophies as if they are your own, understanding the motivation and story behind each product and its unique discovery and benefits in transforming someone to be the best version of themselves
- Deliver industry leading Platinum events physically and digitally, which build brand awareness, create magical experiences for customers and provide limitless ROI by unlocking further commercial sales
- Demonstrate entrepreneurship, identifying limitless and creative opportunities from obser-vations digitally and within store visits to drive commercial sales and ensure we are the #1 leading brand for innovation with events
- Drive slow selling lines through organic content , Strategic event product pushes and social activations
- Work closely with our retail team embedding our Eventing strategy, driving profitable events to ensure as a team we deliver the UK sales target for Eventing quarterly.
- Share weekly eventing results and highlights with our lead management team celebrating Pro and Team Tilbury successes
- Drive brand awareness by seizing in the moment opportunities LBE and showing our teams how to create beautiful Organic Content and Tilbury Theatre to recruit new customers
- Always lead from the from the front by delivering Expert Magic Service in store, going above and beyond in all services and being a key brand beauty expert. Proactively spot opportunities to drive rebooks of virtual and instore experiences
- Support the Product Development Team in product research, development and artistry testing Maintain high standard of time keeping (when required)
- Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
Who you will work with
Reporting directly to the EMEA Education and Pro-Artistry manager
Work closely with Field sales managers/Field training managers and Lead Pro-Artist(s
About you
Shake It Up
Naturally creative, seeking new ways to create brand awareness and advocate though social content, virtual eventing and instore Tilbury theatre.
Thinks outside the box to create inspirational activities digitally and within store
Embraces change to promote a positive mind set with Omni Chanel Vison within teams they encounter
Communicates effectively in English & Arabic.
Win Together
Strong communication with management and always working collaboratively
Be an inspiration to the team by giving constructive and objective feedback coaching in areas of opportunity
Creates a positive and encouraging environment for artists to develop and grow in their roles, physically and digitally.
Supporting management team in motivating the team to elevate their artistry talent
Share the Magic
- Dynamic and inspirational with customers and colleagues Digitally and physically
- Excitement and passionate for beauty and artistry with a 360 Omni channel approach
- Passionate about driving brand advocacy in the air and on the ground
- Sharing all your backstage tips and tricks with team and customers
- Be a Social brand advocate through personal social channels contributing to Charlottes channel
Embrace the challenge
- Identifying and seizing great opportunity to drive Social and Brand Advocacy
- Embraces the impossible and makes things happen and sees things through
- Proactively plans/leads events and masterclasses around NPD launches
- The ability to deal with ambiguity in the team, always leading by example
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us?
Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
We’re a hybrid model with flexibility, allowing you to work how best suits you
25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
Financial security and planning with our pension and life assurance for all
Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
Bring your fury friend to work with you on our allocated dog friendly days and spaces
And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
