Job Requisition ID: 165398
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
Optimize IKEA's digital platforms (web and app) for user experience, traffic, and conversions. Conduct A/B tests, analyse keywords, and translate insights into actions. Ensure omnichannel consistency, optimize SEO/GMB for visibility, coordinate with global team for SEO, and manage global web releases. Align campaigns with commercial priorities and collaborate for a compelling omnichannel experience. Lead UI enhancements to optimize user journeys and conversions.
What you will do
- Maintain and optimize the IKEA website and mobile applications by ensuring that all functionalities are implemented effectively to secure online performance and operations (e.g. increase of conversion rate and visitation)
- Ensure a consistent and positive IKEA customer experience on the web
- Co-ordinate and steer an integrated digital media mix that is set up in an optimal way
- Together with eCommerce, web and other marketing colleagues search for areas of improvement to optimise the online media mix and through this the IKEA web performance in total
- Analyse essential keyword volumes and search rankings and based on that define a search strategy for the country that is aligned with the global search direction and refined in terms of eCommerce
- Gain digital synergy, traffic and visibility from search engines by securing organic search results (SEO) through paid search efforts (SEM) directing to the IKEA website as the central hub of our digital landscape
- Partner with functions (e.g. PR, global & local web team, customer relations, eCommerce) across the organisation to identify areas of improvement to optimise the IKEA web functionality
- Analyse web statistics on a continuous base to optimise the online media mix, the functionality and commerciality of the IKEA country website
- Work with various steps in the purchase funnel and increase conversion on each step of the funnel
- Analyze user behavior/ Data insights/ AB testing thus improve the overall digital experience on all digital tools
- Give feedback on functional effectiveness and communicate new needs to the global & local web team in order to support future development of the digital media landscape
Required skills to be successful
- Experience in designing and implementing process flows, workflow management procedures, in a quality assurance/testing environment
- Digital, online, ecommerce experience
- Prioritization and decision-making skills
- Experienced in working with website development and including search
- Experienced in working on the web
- Experienced in communicating in English, with various audiences both verbally and in writing
- Demonstrated ability to effectively organise, prioritise and manage a high-volume of assignments
- Demonstrated conceptual and logical abilities; proven ability to think creatively as well as strategically and tactically
- Experienced in working in a customer-centric environment
- Experienced in working with brand building
- Proven experience of working within a common brand and corporate design framework
What equips you for the role
- Strong specialist knowledge in the area itself
- Advanced knowledge of Search Engine Optimisation (SEO) and Meta Tags
- Advanced knowledge of Search Engine Marketing (SEM) and Search Engine Optimisation (SEO) and how to apply both optimally
- Link-building knowledge
- Ability to inspire people and organisations to achieve extraordinary achievements
- Take holistic decisions always keeping the customer needs and seamless experience in focus, to drive new growth opportunities
- Ability to work and perform under pressure, with flexibility and simplicity
- Good communication, negotiation and influence skills
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
