Recruitment Operations Partner - Team Lead (Cabin Crew Recruitment Specialist Team)

As part of the Cabin Crew Recruitment team your role will manage the end-to-end recruitment operations team, ensuring the sourcing, attracting, and interviewing of top talent who embody the Emirates Group Values. Develop and implement a global recruitment plan, including campaign destinations, roster management, and partnerships with hospitality schools and suppliers, to maintain high standards and protect the integrity of the recruitment process.

The Cabin Crew Recruitment Specialist Team plays an important role in ensuring shortlisted candidates are professionally and effectively presented for final leadership review. Success in this role requires attention to detail, the ability to position candidates strategically, and the efficiency to manage a high-volume candidate workflow without compromising quality.

With high candidate movement, speed and accuracy are critical. This requires close collaboration with the recruiters, onboarding team and proactive follow-ups with candidates to resolve pending documentation.

Key Responsibilities

• Ensures that every step of the post-assessment day process delivers a top-tier candidate experience at all interaction points, keeping the brand at the forefront.
• Team Leadership: Lead, mentor, and empower a team of Talent Acquisition Advisors and Coordinators, ensuring the highest standards in candidate profile preparation and document verification. Drive quality, accuracy, and efficiency, ensuring every candidate submission meets the required standards.
• Define and Track KPIs: Monitor team performance and report to the Recruitment Manager, ensuring personalized development plans and mentoring are provided specifically around time to shortlist and invite-to-attendance conversions.
• Campaign Performance Metrics: Identify and analyze metrics to provide insights and drive strategies, addressing challenges and recommending solutions to attract candidates.
• Headcount Planning: Plan and monitor headcount based on business demand, ensuring timely recruitment team staffing and training, considering seasonality and peak periods.
• Training and Process Adherence: Equip the team with comprehensive training on all recruitment processes, including in-scope activities, SLAs, mandatory recruitment stages, and team responsibilities.
• Process Improvements: Foster a culture of excellence and continuous improvement, ensuring the team is fully aligned with operational goals and best practices.