Receptionist And Office Administrator

Key Responsibilities:

Reception Duties:

• Greet and welcome visitors, clients, and employees with a friendly and professional demeanor.
• Answer and direct incoming phone calls to the appropriate person or department.
• Manage the reception area, ensuring it is clean, organized, and presentable at all times.
• Handle incoming and outgoing mail, packages, and deliveries.

Administrative Support:

• Assist with scheduling appointments, meetings, and conference calls.
• Maintain office supplies inventory, placing orders as necessary.
• Prepare and format documents, reports, and presentations.
• Manage office correspondence, including emails, letters, and memos.

Office Management:

• Maintain and update office records, files, and databases.
• Coordinate office events, meetings, and conferences.
• Assist in onboarding new employees, including setting up workstations and providing necessary information.
• Ensure the office complies with company policies and procedures.

Customer Service:

• Provide information to visitors and callers regarding the company, its services, and general inquiries.
• Raise support tickets on customer issues and coordinate with technical team to close.
• Address and resolve customer inquiries and issues promptly and professionally.

Other Duties:

• Assist in organizing and coordinating travel arrangements for staff as needed.
• Support various departments with ad-hoc tasks and projects.
• Ensure compliance with health and safety regulations in the office.