Receptionist and customer success

Our client who is a government company in the healthcare sector is looking for a Front Desk Receptionist for a 6-month extendable contract for their team in Dubai. As this is a temporary role, we would prefer someone who has a Sponsor Visa and can join immediately.

The Customer Service Executive will provide a one-stop-shop service and offerings to all customers of the company. In particular,the scope of service would be and not limited to registration and licensing offerings. In addition, to act as a primary focal point of all new and existing investors for the registration of companies. This role makes an important contribution to companies overall customer relationship management by enhancing customer loyalty and high level of satisfaction in line with the organizations vision of becoming a global healthcare destination.

Core Responsibilities

• Acts a front-of-house ambassador to proactively assist and ensure that all customer queries and requirements are assisted.
• Manages the day-to-day operations to serve the needs of the customers and colleagues in the best possible manner and address their requests/queries/concerns.
• Ensures adherence to customer service policies, systems, processes, procedures and Service Level Agreements (SLAs).
• Ensure exceptional performance is delivered with speed, efficiency, sales, and quality and identifies and plans training requirements to supporting continuous improvements in customer service operations. Maintain and update of company registry and registry of shareholders and directors
• Ensures compliance of facilities registered within the free zone and ensuring rules and regulations and applicable state and federal legislation.
• Manage all customer queries and complaints ensuring records are maintained via predetermined system.
• Able to communicate effectively with internal and external personnel, both verbally and in writing.
• Demonstrates professionalism and safety habits by cleaning the workstation.
• Customer Service Center is well maintained after completing each daily assignment. Well-organized, detail-oriented, energetic, able to work independently and be a team player.
• Continuously assess and improve the daily activities to ensure that they are efficient, cost saving and innovative from all ends.
• Identify potential methods on simplifying and improving existing procedures.
• Understands the competencies relevant to his/her role and works towards displaying as well as developing these effectively.
• Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.