Receptionist and Admissions Assistant
Job Description
With a 65-year legacy of excellence and a global reputation as one of the largest and most awarded private education providers, GEMS Education integrates cutting-edge advancements through its extensive networks and high-level partnerships. Join the GEMS School of Research and Innovation, where significant investments in AI, robotics, and state-of-the-art facilities drive exceptional student outcomes in academics and well-being. As a leader in educational innovation, we offer a forward-thinking environment focused on personalised learning, holistic development, and the opportunity to shape the future of education.
At GEMS School of Research and Innovation, we provide a seamless educational journey from Pre-Prep + Prep to Sixth Form, enhanced by cutting-edge technology and a forward-thinking curriculum. In the Pre-Prep + Prep stages, we prioritise personalized learning through gamification and advanced technologies, alongside a strong emphasis on science, computing, reading, writing, and the arts. Our facilities include an innovation lab, specialist IT equipment, and programs in sports such as gymnastics, martial arts, basketball, and cricket. Emerging technologies like robotics, AI, machine learning, and VR/AR are integrated to enhance learning, including advanced Arabic provision.
In Secondary and Sixth Form, students benefit from tailored pathways with a wide range of GCSEs, A-levels in subjects like sciences, business, and fine arts, supported by university-linked lectures and industry placements. Advanced tools such as Web3/blockchain, drones, autonomous vehicles, and esports labs prepare students for future careers. Sixth Form further bridges school, university, and industry through global partnerships and cutting-edge technology, ensuring students excel academically while acquiring real-world skills.
GEMS School of Research and Innovation (SRI) is seeking a professional, organised, and proactive Receptionist and Admissions Assistant to join our team as we prepare for our grand opening in August 2025. This role is pivotal in creating a welcoming environment for all visitors and supporting our admissions processes.
Skills
Key Responsibilities:
Front Desk Management
Serve as the first point of contact and respond to enquiries for all visitors, including VIP guests, prospective parents, and external partners, ensuring a warm and professional welcome. Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school. Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school. Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
Administrative Support:
Assist the admissions team with tasks such as scheduling appointments, making calls to prospective parents, following up on required documentation, processing applications, and maintaining organised filing systems.
Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation. Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives. Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
Event Coordination:
Collaborate in organising and delivering school events, tours, and open days, ensuring seamless experiences for attendees.
Qualifications:
Experience: Prior experience in a similar role in a premium school setting is preferred. Familiarity with admissions processes and front-of-house responsibilities is highly desirable. Communication Skills: Exceptional verbal and written communication skills, with the ability to interact effectively with a range of stakeholders. Organisational Skills: Strong organisational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously. Technical Proficiency: Competence in using office software, including Microsoft Office Suite, and experience with database management systems. Interpersonal Skills: A friendly and approachable manner, with a commitment to providing excellent customer service.
If you are a dedicated professional with a passion for education and possess the requisite experience, we invite you to apply for this important role at GEMS School of Research and Innovation.
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Job Location Dubai, UAE Company Industry Education Job Role Administration Career Level Mid Career - Over 2 years experience Residence Location Dubai, United Arab Emirates
GEMS SCHOOL OF RESEARCH AND INNOVATION
Education Dubai, United Arab Emirates Join GEMS School of Research and Innovation (SRI), a cutting-edge institution in Dubai Sports City that brings together world-class teachers, the latest AI technologies, and unparalleled facilities to reimagine education and personalise learning like never before. Offering the English curriculum enriched with advanced subjects such as AI programming, robotics, and sustainability, the sch... ool prepares students to excel academically and lead with purpose in a rapidly evolving world. The state-of-the-art campus features AI-powered research labs, innovation hubs, Olympic-grade sports facilities, and professional-level arts spaces, including a 600-seat auditorium and fully equipped music and dance studios. Every student’s journey is fully personalised through immersive learning experiences and bespoke pathways for GCSE and A-levels, supported by real-time AI insights and to guide and inform educators, students, and parents. At GEMS SRI, we nurture holistic development, fostering curiosity, creativity, and leadership. Through global industry partnerships, wellbeing programmes like mindfulness and yoga, and opportunities to engage with cutting-edge technologies, we empower students to achieve their full potential. Our exceptional staff are pivotal to our success and carefully selected for their extensive experience and expertise in a variety of fields as well as their future-focused approach to education. As passionate mentors and innovators, they inspire students to think critically, embrace creativity, and excel in an ever-changing world. Be part of our passionate team and help redefine and reimagine education to shape the geniuses of tomorrow.
