RB-Home Finance - Customer Service - Customer service senior officer (Outsource)

Role: Customer Service Senior Officer
Location: Abu Dhabi                         
Role Purpose:
Deliver Excellent customer service in accordance with agreed standards 
    
Key Accountabilities of the role      

• Responsible to close customer complaints and ensure that customer is satisfied with the service provided
• Ensure TAT is adhered to and where possible exceed customer expectations
• Ensure customer is constantly informed on status of his/her query. 
• Co-ordinate and liaise with other departments in a professional manner
• Deliver right levels of service skills support & coach other colleagues
• Participate in regular review and development meeting with key stakeholders
• Ensure compliance with bank policies
   

Specialist Skills / Technical Knowledge Required for this role:

• Customer service skills in order to resolve customer complaints
• Display flexibility in dealing with clients and other team members
• Good problem-solving skills
• Excellent communication skills
• Excellent Decision-making skills
• 2 years' experience