Job Description
Quality Assurance Executive/Specialist - (482)
ACCOUNTABILITIES:
Quality Assurance:
Monitor all Cold Products from point of receiving until delivery of products to customers along with Data Logger results within the set temperature limits. Examine the packing of goods from the cold storage and monitor the Data Logger Report to ensure consistency. Check the quality of the vehicles, warehouse cleanliness, temperature control mechanism, storage conditions and validity of goods on shelves on a regular basis. Ensure all Zahrawi Cold Vans/Delivery Vehicles, Data Loggers are calibrated regularly and update the temperature mapping of the Warehouse. Ensure all required licenses and registrations as well as calibration renewals are updated before their expiry dates. Review all technical and quality agreements with suppliers and customers on a regular basis.
ISO Implementation:
Create and coordinate a Quality Manual and SOPs with the Warehouse Operation, QA & RA Manager and process owners. Review regularly Zahrawi’s ISO Quality Manual in coordination with the Warehouse Operation, QA & RA Manager. File the proper forms related to each SOP on a regular basis. Ensure compliance and strict adherence to the ISO Quality Manual
Warehouse Operations:
Conduct Semi-annual Internal Audit to the Warehouse. Lead the Supplier Audit/Dubai Municipality Health and Safety Audit. Ensure all the SOPs are strictly adhered to in the Warehouse. Report all observed mistakes in delivery (delays, returns, double orders, wrong orders, batch/expiry differences) Conduct at least two agency stock check/month and report the results vis-à-vis expiries, lot details vs. quantity on NetSuite. Ensure compliance with Corporate Health, Safety & Environment (HSE) standards. Conduct daily audit reports to help reduce the returned orders with relevant errors to a minimum compared to the previous years reported figures
Product Quality Check:
Ensure that a sample of each batch of products is secured from the WH Assistants and provide the samples along with a progress report and supplier invoice to the Warehouse Operation, QA & RA Manager for MOH release approval. Compile all Quality Inspection Forms prepared by the Sr. Driver & Fleet Coordinator and prepare a monthly report.
Generate a discrepancy report to the Warehouse Operation, QA & RA Manager for MOH release approval for any late findings (excess, damaged or expired goods) in the shipment.
Warehouse Quality Check:
Ensure that the Warehouse & Service Room are kept clean and organized
Ensure that the temperature control mechanism and hygiene standards are maintained in the Warehouse. Ensure a quick and accurate release of shipments from MOH to avoid any delays in transporting the products to the customer
Ensure that all stock areas are segregated properly into: Dispatching, Receiving, Returns, Hold and Expired and that no mix-up could happen at any time.
Warehouse Operations:
Conduct Semi-annual Internal Audit to the Warehouse. Lead the Supplier Audit/Dubai Municipality Health and Safety Audit. Ensure all the SOPs are strictly adhered to in the Warehouse. Report all observed mistakes in delivery (delays, returns, double orders, wrong orders, batch/expiry differences) Conduct at least two agency stock check/month and report the results vis-à-vis expiries, lot details vs. quantity on NetSuite. Ensure compliance with Corporate Health, Safety & Environment (HSE) standards.
Conduct daily audit reports to help reduce the returned orders with relevant errors to a minimum compared to the previous years reported figures.
Stock Investigation:
Investigate customer complaints & deficiency reports.
Prepare a report specifying the root cause of each complaint. Update the customer complaint report and submit it to the Warehouse Operation, QA & RA Manager.
Identify and suggest corrective steps on any complaint caused by improper storage methods, extended periods of storage etc. to enhance overall customer satisfaction.
Inventory Check:
Prepare a report of expired/near expiry goods (within 3 months) and submit it to the Warehouse Operation, QA & RA Manager.
Coordinate with the WH Assistants to transfer all expired/near expiry products to the designated area.
Update on Netsuite the new location of each product once it has been moved.
Coordinate with the Principal companies along with the Sales team and Sales
Coordinators for further action on the expired/near expiry products.
Supervise the goods disposal process and secure MOH and Municipality approvals for destruction.
REQUIREMENTS
Education: Bachelor’s degree - Preferably in Pharmacy
Additional details: + Candidate should be willing to move to Company Visa
+ Candidate should be based in the UAE
Experience: 2 - 6 years of experience within a similar field
Job Specific Skills: Quality Assurance, ISO implementation/audits
Location:
UAE - Dubai
