Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)
InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Public Area Supervisor and let us help you create a career journey like no other.
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:
- Supervise Public Areas: Oversee cleanliness and maintenance of all public spaces (lobby, corridors, restrooms, stairways, etc.).
- Daily Inspections: Conduct regular inspections to ensure cleanliness and safety standards are met in all public areas.
- Task Assignment: Coordinate and assign tasks to public area attendants, providing guidance and support as needed.
- Maintenance Reporting: Identify and report any maintenance issues in public areas, and follow up on resolutions.
- Compliance: Ensure adherence to hotel policies, procedures, and health & safety standards.
- Inventory Management: Monitor cleaning supplies and equipment, requesting replenishments as necessary.
- Training: Assist in training new staff on cleaning procedures and hotel expectations.
- Guest Relations: Handle guest complaints or concerns related to public areas in a professional and timely manner.
- Safety: Ensure proper handling and storage of cleaning chemicals and equipment in compliance with safety regulations.
- Departmental Support: Assist the Housekeeping Manager in achieving departmental goals and objectives.
- Staffing: Monitor attendance and assist with scheduling to maintain optimal staffing levels.
Ideally, you should possess some or all the following qualifications and experience:
- High school diploma or equivalent; additional certification in Hospitality Management or related field is a plus.
- Minimum of 2 years of experience in housekeeping or public area maintenance, with supervisory experience preferred.
- Skills:
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Keen attention to detail and commitment to high standards of cleanliness.
- Effective verbal and written communication skills.
- Ability to resolve guest complaints professionally.
- Knowledge of cleaning chemicals, equipment, and safety procedures.
- Ability to stand, walk, and lift for extended periods
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
