Project Manager - CISCO to Microsoft Teams Migration

Job Summary: We are seeking an experienced Project Manager to lead the migration of our telephony infrastructure from CISCO IPT (Internet Protocol Telephony) systems to Microsoft Teams Telephony. The ideal candidate will have a strong background in project management and telephony systems, with understanding on IVR, call recoding tech stack and security. Additional preference will be given to candidates who have had hands-on experience in deploying and managing Microsoft Teams Voice solutions. Specifically within the UAE.

Key Responsibilities:

• Project Planning and Execution: Develop and manage project plans, timelines, and budgets for the migration project.
  
• Stakeholder Management: Collaborate with internal stakeholders, including IT, operations, and end-users, to ensure smooth transition and minimal disruption.
  
• Technical Oversight: Oversee the technical aspects of the migration, ensuring compatibility and integration with existing systems.
  
• Risk Management: Identify potential risks and develop mitigation strategies to address them.
  
• Training and Support: Coordinate training sessions for end-users and provide ongoing support during and after the migration.
  
• Vendor Coordination: Work closely with vendors and service providers to ensure timely delivery and implementation of required services and equipment.
  
• Documentation: Maintain comprehensive project documentation, including plans, progress reports, and post-migration evaluations.
  

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
  
• Experience: Minimum of 5 years of project management experience, with at least 2 years in telephony or IT infrastructure projects.
  
• Certifications: PMP, PRINCE2, or similar project management certification preferred.
  

Key technical competencies should include:

• Direct Routing and SBC Configuration: Expertise in configuring Direct Routing with Session Border Controllers (SBCs) to enable PSTN connectivity.
  
• Call Management Features: Familiarity with Teams’ call management features, including call queues, auto attendants, and voicemail integration.
  
• Integration with Existing Systems: Ability to integrate Microsoft Teams
  
• Network Readiness Assessment: Experience in conducting network assessments to ensure optimal performance of Teams Telephony, including bandwidth requirements and QoS (Quality of Service) configurations.
  
• User Provisioning and Licensing: Knowledge of user provisioning processes and Microsoft 365 licensing models specific to Teams Telephony.
  
• Collaboration with Managed Service Providers: Capability to work with UAE service providers offering managed services to ensure seamless implementation and ongoing support.
  
• Familiarity with SIP (Session Initiation Protocol), call routing, and the Microsoft ecosystem is essential, particularly within the UAE market
  
• Excellent organizational, multitasking abilities and interpersonal skills.
  
• Proficiency Strong communication in project management software and tools.
  
• UAE Experience: Hands-on experience managing telephony migration projects in the UAE.
  

Preferred Qualifications:

• Experience with large-scale telephony migrations. (If possible CISCO to Teams, in UAE)
  
• Familiarity with Microsoft Teams Voice and related technologies.
  
• Ability to work in a fast-paced, dynamic environment.